BDC - Service Scheduler

Paycom - ATS; Fort Collins (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Pedersen Toyota LTD in Fort Collins, CO is seeking a dedicated BDC - Service Scheduler to link customers with our service department and manage scheduling. You will coordinate appointments, provide courteous support, and help ensure a seamless scheduling process for optimal customer satisfaction.

Candidates with call center or automotive service experience, strong English communication, and familiarity with Microsoft Office are encouraged to apply.

Qualifications

• Previous call center or customer service experience preferred, automotive industry a plus.
• Strong English communication skills; bilingual abilities are a plus.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Support Toyota Service Advisors by coordinating appointments and aligning with customers.
• Handle incoming calls with professional phone etiquette.
• Schedule service appointments using dealership software.
• Provide basic service information and appointment availability.
• Follow up with clients to confirm or reschedule appointments.
• Maintain accurate records of communications and schedules.
• Assist with customer support to ensure scheduling accuracy.

Skills

Call center experience

Customer service

English communication

Multitasking

Data entry

Phone etiquette

Tools

Microsoft Office

Job description

Job Details

Job Location: Pedersen Toyota LTD - Fort Collins, CO 80525, Salary Range: $18.00 - $20.00 Hourly, Company Overview

Pedersen Toyota Volvo is a family-owned and operated organization with over 50 years of dedicated service. We prioritize teamwork, trust, and integrity, fostering a supportive environment where employees are our greatest asset. Committed to professional growth, we offer comprehensive training, mentorship, and internal advancement opportunities within a family-oriented workplace.

Schedule

Full-time hours, flexible within open business hours.

Job Summary

We are seeking an outgoing and detail-oriented BDC - Service Scheduler to join our dynamic team. In this role, you will serve as the vital link between our valued customers and our service department, coordinating appointments and providing exceptional customer support. Your enthusiasm and communication skills will help ensure a seamless scheduling process, contributing to customer satisfaction and operational efficiency.

Responsibilities

• Support the Toyota Service Advisors in managing their appointments by supporting communication and alignment between both advisor and customer
• Manage incoming calls with professionalism, utilizing phone etiquette to assist customers efficiently
• Schedule service appointments accurately using Microsoft Office tools and dealership software
• Provide basic information about services offered and appointment availability without assuming the role of a service advisor.
• Follow up with clients via outbound calling to confirm or reschedule appointments as needed
• Maintain detailed records of customer interactions, data entry logs, and appointment schedules
• Support customer support efforts by addressing inquiries promptly and courteously
• Assist with client services by ensuring all scheduling details are accurate and up-to-date

Qualifications

• Previous call center experience or customer service role preferred, especially in automotive or related industries
• Strong communication skills in English; bilingual abilities are a plus for engaging diverse clientele
• Demonstrated proficiency in Microsoft Office applications and basic computer skills
• Experience with data entry and analysis skills
• Familiarity with customer support standards, including phone etiquette and client services excellence
• Ability to multitask effectively in a noisy environment while maintaining attention to detail

Join us to be part of a team that values enthusiasm, professionalism, and growth. If you’re motivated to deliver outstanding customer experiences while developing your skills in a supportive setting, we look forward to welcoming you!

Applications will be accepted until: July 20, 2026

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance