Automotive Service Scheduler | Customer Care & Booking

Paycom - ATS; Fort Collins (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Pedersen Toyota LTD in Fort Collins, CO is seeking a dedicated BDC - Service Scheduler to link customers with our service department and manage scheduling. You will coordinate appointments, provide courteous support, and help ensure a seamless scheduling process for optimal customer satisfaction.

Candidates with call center or automotive service experience, strong English communication, and familiarity with Microsoft Office are encouraged to apply.

Qualifications

• Previous call center or customer service experience preferred, automotive industry a plus.
• Strong English communication skills; bilingual abilities are a plus.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Support Toyota Service Advisors by coordinating appointments and aligning with customers.
• Handle incoming calls with professional phone etiquette.
• Schedule service appointments using dealership software.
• Provide basic service information and appointment availability.
• Follow up with clients to confirm or reschedule appointments.
• Maintain accurate records of communications and schedules.
• Assist with customer support to ensure scheduling accuracy.

Skills

Call center experience

Customer service

English communication

Multitasking

Data entry

Phone etiquette

Tools

Microsoft Office

Job description

Pedersen Toyota LTD in Fort Collins, CO is seeking a dedicated BDC - Service Scheduler to link customers with our service department and manage scheduling. You will coordinate appointments, provide courteous support, and help ensure a seamless scheduling process for optimal customer satisfaction.

Candidates with call center or automotive service experience, strong English communication, and familiarity with Microsoft Office are encouraged to apply.