Appointment Scheduler/ Service BDC

Toyota of Melbourne; Melbourne (FL); On-site; USD 20,664 - 30,307; Full time

Job summary

Toyota of Melbourne in Melbourne, FL is seeking a Customer Service & Appointment Scheduler to join our team. The role involves contacting customers with declined services and scheduling service appointments for vehicles, requiring solid automotive knowledge and computer proficiency.

This full-time position includes weekend work and compensation that features hourly pay plus commissions based on appointments.

Qualifications

• High school diploma or equivalent.
• Prior call center or scheduling experience is required.
• Proficient in using computer software including Excel.
• Excellent organizational and time management skills.
• Strong communication and customer service skills.
• Must pass background and drug test.

Responsibilities

• Contact customers who have had declined services or are due service on their vehicles.
• Inbound calls to schedule services for vehicles.
• Maintain confidentiality of dealership records.
• Follow dealership policies and procedures at all times.
• Communicate effectively with colleagues and customers.
• Provide excellent customer service in a timely and professional manner, while scheduling service appointments.

Skills

Customer service

Call center experience

Time management

Multitasking

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

Job description

Customer service & appointment scheduler

The duties include but are not limited to contacting customers who have had declined services, are due service on their vehicles. Inbound calls to schedule services for vehicles. This position you will need to have general automotive knowledge & computer experience. This is a full-time position. Position requires working weekends.

Compensation & Benefits:

Hourly pay + commission based on appointment shown rate

Responsibilities:

• Maintain confidentiality of all dealership records
• Follow dealership policies and procedures at all times
• Communicate effectively with colleagues and customers
• Provide excellent customer service in a timely and professional manner, while scheduling service appointments.

Requirements:

• High school diploma or equivalent
• Prior experience in a call center or scheduling.
• Proficient in using computer software including excel
• Excellent organizational and time management skills
• Ability to multitask and prioritize deadlines effectively
• High level of attention to detail and accuracy
• Strong communication and customer service skills
• Must be able to maintain confidentiality of sensitive information
• Willingness to work in a team environment
• Must have a valid driver's license and pass a drug test & background check

Toyota of Melbourne is an equal opportunity employer and is firmly committed to complying with all federal, state, and local equal employment opportunity (EEO) laws.