Automotive Service Appointment Coordinator/BDC

Titus-Will Toyota; Tacoma (WA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Hourly wage $20

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) after 90 days

Seven holidays

PTO accrual

Growth opportunities

Benefits information available

Job summary

Titus-Will Toyota is seeking a friendly, organized, and customer-focused individual to join our Service team in Tacoma. You’ll handle front-desk tasks, cashiering, appointment scheduling, and BDC support to create a positive customer experience from scheduling to pickup.

We offer full-time hours, a supportive team, and growth opportunities within our family-owned business that has served the community since 1938.

Qualifications

• Experience in automotive BDC or customer service preferred but not required.
• Excellent verbal and written communication.
• A friendly, professional, customer-focused approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computers, phone systems, and online scheduling tools.
• Punctual, reliable and eager to learn.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet Service customers and provide friendly, professional assistance.
• Schedule, confirm, and follow up on service appointments by phone, online, and live chat.
• Answer incoming calls, respond to questions, and direct customers as needed.
• Follow up with customers regarding scheduled and missed appointments.
• Assist customers with maintenance recommendations and service questions.
• Process customer payments accurately and efficiently.
• Review invoices and provide receipts and paperwork.
• Communicate with Service Advisors and team members for a smooth experience.
• Maintain accurate customer and appointment information.
• Assist with other administrative and customer service duties as needed.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Computer literacy

Tools

Scheduling software

Job description

Titus-Will Toyota is looking for a friendly, organized, and customer-focused individual to join our Service team. This position combines customer service, cashiering, appointment scheduling, and BDC support. You’ll help create a positive experience for our customers—from scheduling their service appointment to assisting them when they pick up their vehicle.

Titus-Will has been a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us, and we’re proud to offer stability, growth opportunities, and a supportive team environment.

Schedule: Full-time, five days per week. Shifts are scheduled between 7:00 a.m. and 6:00 p.m., Monday through Saturday.

What We Offer

• $20.00 per hour
• Paid training
• Medical, dental, and vision insurance
• 401(k) retirement savings plan eligibility after 90 days
• Seven paid holidays
• Paid Time Off earned at 1 hour for every 40 hours worked
• Opportunities for growth within the Titus-Will organization
• Additional benefit details available at Titus-Will Benefits Information

What You’ll Do

• Greet Service customers and provide friendly, professional assistance
• Schedule, confirm, and follow up on service appointments by phone, online scheduling requests, and live chat
• Answer incoming calls, respond to customer questions, and direct customers to the appropriate department or team member
• Follow up with customers regarding scheduled and missed appointments
• Assist customers with maintenance recommendations and general service-related questions
• Process customer payments accurately and efficiently
• Review invoices with customers and provide receipts and other paperwork
• Communicate with Service Advisors and other team members to help ensure a smooth customer experience
• Maintain accurate customer and appointment information
• Assist with other administrative and customer service duties as needed

What We’re Looking For

• Automotive BDC, call center, cashiering, or customer service experience is preferred, but not required
• Excellent verbal and written communication skills
• A friendly, professional, and customer-focused approach
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using computers, phone systems, and online scheduling tools
• Punctual, reliable, and eager to learn
• Valid driver’s license and an acceptable driving record

Equal Employment Opportunity

Titus-Will Automotive Group is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age (40 or older), marital status, disability, use of a trained service animal, genetic information, honorably discharged veteran or military status, protected veteran status, or any other characteristic protected by federal, state, or local law.

Pre-employment drug screening is required. Consistent with Washington law, our pre-employment screening does not test for non-psychoactive cannabis metabolites. Positions involving the operation of company or customer vehicles require a valid driver's license and an acceptable driving record.