BDC Service Representative - Business Development

Vadenchevroletpooler; Canton (GA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Full Medical Health Plan including Dental and Vision Insurance

401(k) Plan

Paid Vacations

Extensive training

Job summary

A family-owned automotive dealership in Canton, GA, is seeking a BDC Service Representative to manage incoming service calls and schedule appointments. Ideal candidates are friendly with strong communication skills and enjoy customer interaction. They will play a vital role in follow-ups and ensuring customer satisfaction. This position offers extensive training and a comprehensive benefits package, including health insurance and a 401(k) plan. Join a dedicated team focused on employee success.

Qualifications

• Friendly and upbeat disposition for customer interaction.
• Willingness to obtain product knowledge and a positive attitude.
• Professional personal appearance required.

Responsibilities

• Answer all incoming service calls.
• Schedule service appointments.
• Interact with customers and all dealership departments.
• Handle follow-ups and appointment reminders.

Skills

Exceptional communication skills

Customer service orientation

Organizational skills

Ability to multi-task

Job description

Overview

Cherokee County Nissan is hiring now for a BDC Service Representative. Experience is preferred but we will train the right candidates. This is a great opportunity for applicants with automotive BDC experience, or for someone with customer service/telephone contact experience. We value our employees and invest in their success. Cherokee County Nissan is part of the Perrin Automotive Group, which has been serving Cobb and Cherokee County drivers for over 30 years. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

Job Description

Answer all incoming service calls
Schedule service appointments
Call customers for follow ups, appointment reminders, missed appointments, and to bring customers into the dealership for service

Benefits

• Starting at $17 per hour
• 5-day work week with rotating Saturdays
• Superb and extensive training to ensure your success!
• Full Medical Health Plan including Dental and Vision Insurance
• 401(k) Plan
• Company-provided training and education
• Holidays and Paid Vacations
• Work at a Family Owned and Operated Dealership
• State-of-the-art climate-controlled facility!
• Great Opportunity for advancement within!

Responsibilities

• Answer all incoming service calls
• Schedule service appointments
• Call customers for follow ups, appointment reminders, missed appointments, and to bring customers into the dealership for service
• Interact with customers as well as with all dealership departments
• Some filing
• Gather data for outgoing calls
• Candidates must be reliable and must report to work promptly when scheduled.
• Other duties may be assigned

Requirements

• We are seeking friendly, upbeat people who enjoy talking on the phone and answering our customers\' questions
• Exceptional communication skills
• Willingness to obtain product knowledge, a positive attitude, and great organizational skills.
• The ability to multi-task, follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers.
• Professional personal appearance
• Please upload your resume and complete the online assessment
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Questions

Walk-in Applicants are Welcome!

Terms

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.