BDC Service Agent - Nalley Toyota Stonecrest

Asbury Automotive Group; Stonecrest (GA); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid holidays

Paid time off

Paid training

401k with company match

Résumé du poste

Asbury Automotive Group is seeking a motivated BDC Service Agent to manage high volumes of inbound and outbound calls and emails. You will identify customer needs, provide information on service appointment availability, and partner with service advisors to research issues and offer solutions or alternatives.

Responsibilities include greeting customers, scheduling vehicle service appointments, maintaining accurate documentation in the CRM, and adhering to dealership processes.

Qualifications

• Must have excellent customer service and communication abilities.
• Experience handling high-volume calls and multi-tasking in a fast-paced environment.
• Proficiency with CRM systems and documenting customer interactions.

Responsabilités

• Handle high volumes of inbound/outbound calls and emails.
• Schedule service appointments with the service department.
• Greet customers and inform them about shuttle schedules when needed.
• Identify customer needs and document in the system.

Connaissances

Customer service

Communication

Phone skills

Typing speed

CRM experience

Multitasking

Team player

Outils

CRM software

Description du poste

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities