BDC Service Agent - Call Center - Ocean Cadillac

Murgado Automotive Group; Miami (FL); Presencial; USD 19.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Paid training

Vision insurance

Descripción de la vacante

Murgado Automotive Group in Miami, FL is seeking a friendly BDC Service Agent to join our call center team. You will handle inbound and outbound calls to assist customers with service inquiries, schedule visits, and update CRM records.

We offer competitive pay up to $20/hour plus commission, a 401(k) plan, PTO, and career growth within the group. If you are bilingual in English and Spanish, this is a strong bonus.

Formación

• Friendly, professional communicator in a fast-paced environment.
• Able to make 100+ outbound calls daily.
• Organized, detail-oriented, and able to multitask.
• Automotive experience is a plus but not required; bilingual a bonus.

Responsabilidades

• Handle inbound and outbound calls to assist customers with service inquiries.
• Follow up on leads and schedule service visits.
• Maintain and update customer information in our CRM system.
• Collaborate with service and marketing teams to meet client needs.

Conocimientos

Outbound calls

CRM software

Customer service

Bilingual

Descripción del empleo

BDC Service Agent - Ocean Cadillac!

Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver!

We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery.

Growth Opportunities Available
Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience. We promote from within, so the sky is the limit!

What You’ll Do:

• Handle inbound and outbound calls to assist customers with service inquiries
• Follow up on leads and schedule service visits
• Provide excellent customer service to ensure satisfaction and build loyalty
• Maintain and update customer information in our CRM system
• Collaborate with service and marketing teams to meet client needs

What We’re Looking For:

• A friendly and professional communicator who thrives in a fast-paced environment
• Comfortable making 100+ outbound calls and working with a team
• Organized, detail-oriented, and able to manage multiple tasks effectively
• Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required)
• Bilingual in English and Spanish is a bonus!

What We Offer:

• Great Pay: up to $20/hour + commission
• 401(k) Plan with company match
• Paid time off
• Career growth and development opportunities within the Murgado Automotive Group
• Employee discounts on vehicles, parts, and services
• Supportive and collaborative team environment

Job Type: Full-time
Pay: Up to $20.00 per hour + Commission
Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Work Location: In person – Miami, FL 33162

$17 - $20 an hour

Up to $20/hour + commission

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.