BDC REPRESENTITIVE

Kia of Alpharetta; Alpharetta (GA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Kia of Alpharetta is expanding its Business Development Center (BDC) team. As a BDC Representative, you will respond to inquiries, set sales appointments and nurture relationships to drive showroom traffic and customer satisfaction.

You will log contacts in VinSolutions CRM, coordinate with the sales team, and stay compliant with Do-Not-Call rules while delivering friendly, professional service. Previous dealership BDC or call center experience is a plus.

Qualifications

• Excellent phone, written and verbal communication skills.
• Proficient with computers, internet and Microsoft Office.
• Highly organized, quick learner, positive attitude, and a strong team player.
• Previous dealership BDC, call center or sales experience a plus.
• VinSolutions CRM experience is a plus.

Responsabilités

• Answers inbound calls, internet leads, texts and emails within the department’s response-time standards.
• Makes outbound calls and follow-up messages to new leads and no-shows.
• Schedules and confirms sales appointments, and coordinates with the sales team on customer arrival.
• Logs all customer contacts, notes and appointments accurately in VinSolutions CRM.
• Informs prospects about current inventory, promotions and incentives.
• Meets department goals for contacts, appointments set and appointment show rates.
• Follows dealership policies and federal and state rules for customer calls and texts and protects customer information.

Connaissances

Phone skills

Verbal communication

Written communication

MS Office

Outils

VinSolutions CRM

Description du poste

Description

Kia of Alpharetta is growing and looking to add to our Business Development Center (BDC) team. As a BDC Representative, you will drive sales growth by building relationships with current and prospective customers. You will respond to phone and online inquiries, set appointments for the sales team, and follow up to make sure customers show up and have a great experience.

Essential functions

• Answers inbound calls, internet leads, texts and emails within the department’s response-time standards
• Makes outbound calls and sends follow-up messages to new leads, unsold showroom customers and “no-shows”
• Schedules and confirms sales appointments, and coordinates with the sales team on customer arrival
• Logs all customer contacts, notes and appointments accurately in VinSolutions CRM
• Informs prospects about current inventory, promotions and incentives
• Meets department goals for contacts, appointments set and appointment show rates
• Follows dealership policies and federal and state rules for customer calls and texts (including do-not-call and consent requirements) and protects customer information

Requirements

• Excellent phone, written and verbal communication skills
• Proficient with computers, internet and Microsoft Office
• Highly organized, quick learner, positive attitude, and a strong team player
• Previous dealership BDC, call center or sales experience a plus
• Experience with VinSolutions CRM a plus

Physical demands and work environment

Indoor office setting. Requires sitting at a computer and using a phone or headset for most of the shift, plus frequent keyboard use.

Offers of employment are contingent upon successful completion of a background check and pre-employment drug screening. Kia of Cartersville is an Equal Opportunity Employer.