BDC Representative - Gaudin Porsche of Las Vegas

Gaudin Motor Company; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Gaudin Motor Company in Las Vegas is seeking a Full-Time BDC Representative to support the Service team with inbound calls, lead generation, guest communication, and appointment setting. This role emphasizes teamwork and a professional demeanor in a fast-paced dealership environment.

The ideal candidate will assist service advisors, help guests schedule service appointments, and maintain accurate guest portfolios while handling clerical tasks as directed.

Qualifications

• Ability to work well with others in pressure situations.
• Must be able to handle inbound calls and guest communications.
• Experience with appointment setting is a plus.

Responsibilities

• Assist service advisors with telephone duties and guest communication.
• Help guests schedule service appointments.
• Create guest portfolios for new guests and update existing ones.
• Perform clerical duties as directed by the service team.
• Maintain a professional appearance and neat work area.

Skills

Customer service

Telephone etiquette

Data entry

Appointment scheduling

Education

High school diploma or GED

Tools

Excel

CRM software

Job description

Summary

Looking for a Full-Time BDC Representative to assist Service with answering inbound calls, lead generation, guest communication, and appointment setting.

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Essential Duties

• Assists with service advisors and telephone duties.


• Assists guests in making service appointments.


• Create guest portfolios' for new guests, update existing guests


• Assists with any clerical needs as directed by the service team


• Maintains a professional appearance and a neat work area.


• Performs other duties as assigned.

Marginal Duties

• Answer Phones


• Cashiering for Service Department


• Schedule Service Appointments


• Maintain Records


• Maintain Excel Files

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Must be able to work well with others in pressure situations. It is all about TEAM work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills

• Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.


• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.