BDC REPRESENTATIVE

Love Honda; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Love Honda in Florida is seeking a Business Development Center (BDC) representative to turn online and phone inquiries into appointments and sales. You will be the first point of contact, providing accurate vehicle information and guiding prospects through the sales process.

You will handle inbound communications, schedule appointments, and follow up with leads using a CRM, collaborating with sales, service, and marketing to ensure a smooth customer experience and hit monthly targets.

Qualifications

• Strong willingness to learn and adapt to dealership processes.

Responsibilities

• Handle inbound calls, emails, and web inquiries to manage leads.
• Schedule appointments for customers to visit the dealership.
• Provide accurate product information about vehicles and services.
• Follow up with leads and track progress to ensure timely responses.
• Build rapport and create a professional first impression with customers.
• Meet monthly targets and contribute to sales goals.
• Use CRM software to manage leads and interactions.
• Collaborate with sales, service, and marketing teams.

Skills

Inbound communications

CRM software

Lead follow-up

Appointment scheduling

Customer service

Cross-functional collaboration

Education

High school diploma or GED

One year certificate from college or technical school

Tools

CRM software

Job description

Job Description

A Business Development Center (BDC) representative in an automotive dealership primarily focuses on converting online and phone leads into appointments and sales. They handle inbound calls, emails, and web inquiries, provide accurate product information, and ensure a smooth customer experience. BDC reps are often the first point of contact for potential customers, playing a crucial role in building relationships and moving prospects through the sales process.

Key Responsibilities:

• Handling Inbound Communications: Answering phone calls, responding to online inquiries (emails, chat, web forms), and managing leads.
• Scheduling Appointments: Coordinating appointments for potential customers to visit the dealership and meet with sales representatives.
• Providing Product Information: Answering customer questions about vehicles, services, and dealership offerings.
• Follow-up and Lead Management: Following up with leads, tracking their progress, and ensuring timely responses.
• Building Relationships: Creating a positive and professional first impression for customers and building rapport.
• Meeting Goals: Working towards monthly targets and exceeding expectations.
• Utilizing CRM Systems: Using CRM software to manage leads and track interactions.
• Working with Other Departments: Collaborating with sales, service, and marketing teams.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• No prior experience or training.
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  

Language Skills

• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Valid Driver's License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essen