BDC Representative

Wayne Subaru; Pequannock Township (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Vacation

Discounts on Products and Services

Job summary

Wayne Subaru in Pequannock Township is seeking a BDC Representative to serve as the first point of contact for customers shopping online for vehicles. This role requires excellent customer service skills and the ability to build rapport with potential buyers, facilitating appointments for test drives.

Successful candidates will demonstrate strong sales experience and be proficient in CRM software. A positive attitude and eagerness to learn about the product line are essential. The position offers benefits including medical, dental, and paid vacation.

Qualifications

• Strong ability to communicate effectively with customers and understand their needs.
• Experience in sales and capability to manage leads efficiently.
• Proficient in using CRM software to track customer interactions.

Responsibilities

• Act as the first point of contact for consumers contacting Wayne Subaru.
• Build rapport with potential buyers to assist them in the purchasing process.
• Collaborate with dealership personnel to ensure a seamless purchase experience.

Skills

Customer Service Skills

Sales Experience

CRM Software Proficiency

Communication Skills

Time Management

Team Player

Job description

The BDC Representative will be the first point of contact for a consumer contacting Wayne Subaru when shopping online for a new or pre‑owned Subaru. Contact is via the internet from multiple points of contact with us. The Digital Sales Specialist will be able to provide the prospect with enough information to build rapport with the potential buyer. Establishing this rapport will enable trust to be built between Wayne Subaru and the prospect, allowing for an appointment to be made in‑order to have the prospect visit Wayne Subaru to physically see, touch, test‑drive, and fall in love with the vehicle that will best fit their needs and desires.

Requirements To Excel In Role

• Customer Service Skills: Strong ability to communicate effectively with customers, understand their needs, and provide excellent service.
• Sales Experience: Experience in sales.
• CRM Software Proficiency: Ability to use Customer Relationship Management (CRM) software to manage leads, track customer interactions, and prioritize follow‑ups.
• Communication Skills: Excellent verbal and written communication skills to engage with customers through phone calls, emails, and text messages.
• Time Management: Strong organizational skills to manage multiple leads and tasks efficiently, ensuring timely follow‑ups and responses.
• Team Player: Ability to collaborate effectively with other dealership personnel (sales staff and managers) to ensure a seamless Wayne Subaru purchase experience.

What You Can Participate In Here

• Medical.
• Dental.
• Vision.
• Life Insurance.6
• Paid Vacation.
• Discounts on Products and Services.

We Expect From You

• Positive attitude and genuinely like people.
• Be ready and eager to learn product line and always look to improve.
• Communicate effectively with customers and other Wayne Subaru team members.
• Consistent and professional appearance in keeping with Wayne Subaru required dress code.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.