BDC Representative

Nielsen Automotive Group; Morristown (NJ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Free college opportunity

New state of the art facility

Employee discount plans on purchases &

Base salary plus commission

Health, dental and vision insurance

Life insurance

401k retirement account

Paid vacation and sick leave

Job summary

Nielsen Ford of Morristown is seeking a motivated BDC professional to manage high-volume calls and internet leads, schedule sales appointments, and nurture customer relationships. You will work with the sales team to maximize opportunities and ensure a seamless customer experience from first contact through showroom visit.

The role emphasizes strong communication, reliability, and a customer-centric approach in a fast-paced automotive environment.

Qualifications

• BDC experience required.
• Ability to manage a high volume of inbound and outbound calls and internet leads.
• Strong organizational skills and multi-tasking ability.
• Reliable, dependable, and outgoing personality.

Responsibilities

• Handle all incoming and outgoing phone calls and emails.
• Manage customer contacts through e-leads, follow-up, and lead generation.
• Prospect follow-up calls, schedule sales appointments, and gauge customer satisfaction.
• Answer customer inquiries by email and phone.
• Schedule and reschedule sales appointments and remind customers of visits.
• Target customers based on current marketing incentives.
• Encourage customer visits to the dealership while maintaining ethical standards.
• Coordinate with dealership departments to ensure smooth customer experience.

Skills

BDC experience

High-volume calls

Lead management

Excellent communication

Job description

Whether you're in the automotive industry or joining us from another field, Nielsen Ford of Morristown is ready to welcome you to our team!Huge used car inventory and digital budget in place for lead opportunities.

What We Offer:

• FREE COLLEGE OPPORTUNITY!Online or in-person with Strayer University
• New state of the art facility
• Employee discount plans on purchases and services
• We offer a competitive base salary plus commission
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

Responsibilities:

• Handle all incoming and outgoing phone calls and emails
• Handle our customer contacts through e-leads, follow-up, and lead generations
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no-show customers
• Contact customers based on current marketing incentives
• Follow up in manners that result in the customer visiting the dealership
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
• Interacting with customers as well as with all dealership departments

Qualifications:

• Must have BDC experience
• Ability to manage a high volume of inbound and outbound sales call volume, internet leads and call lists
• Strong organizational skills, with the ability to effectively multi-task
• Must be reliable and dependable
• Outgoing personality, ability to influence customers to schedule appointments.
• Extremely customer service oriented
• Excellent written and oral skills

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