BDC Representative

L0771 Lexus of Orange County; City of Middletown (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lexus of Orange County in Middletown, NY is hiring BDC Representatives for our Sales Department to drive appointments and customer retention. Schedule is full-time with Saturday availability and one weekday off; base pay $16.00 per hour plus bonuses based on performance.

We value a professional, proactive approach and CRM proficiency to deliver excellent customer experiences. Join a fast-paced environment with growth opportunities within Lithia & Driveway’s network of dealerships; extensive

Qualifications

• 2+ years of experience in Business Development and Call Center roles.
• Customer-facing telemarketing, administrative, retail/hospitality experience welcomed.
• Ability to prioritize customer experience with a professional, enthusiastic attitude.
• Confident and professional phone presence.
• Proficiency in basic computer systems and CRM tools.

Responsibilities

• Gather accurate customer information to create a database for continual follow-up and retention.
• Schedule solid Sales appointments with calls-ins, lists of leads, referrals, and service/parts customers.
• Build knowledge of product information, current pricing, and promotions.
• Utilize computer and phone skills to increase appointments, sales, and customer retention.

Skills

BDC experience

Call Center

Telemarketing

Customer service

Phone presence

CRM tools

Tools

CRM tools

Job description

Dealership: L0771 Lexus of Orange County Lexus of Orange County NOW HIRING BDC Representatives in our Sales Department! Pay: Earning potential of $50-60k annually based on performance

Schedule: Full time, Saturday availability required with one weekday off

If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. We're looking for performance-minded individuals that will help us continue to drive success -

What We're Looking For:

• 2+ years of experience in Business Development and Call Center roles
• Customer-facing telemarketing, administrative, retail/hospitality experience welcomed
• Ability to prioritize customer experience through a professional, enthusiastic, and friendly attitude with all potential customers
• Confident and professional phone presence
• Proficiency in basic computer systems and CRM tools

What You'll Do:

Gather accurate customer information to create a database for continual follow-up and retention Schedule solid Sales appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads, and service and parts customers. Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills within our BDC Department to increase appointments, sales, and customer retention.

Total Rewards:

• The hourly wage for this position is $16.00 with additional bonuses based on individual appointments shown/sold and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us:

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!