BDC Representative

Pajouh Automotive Center; Chico (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A local automotive company in Chico, California is seeking a Business Development Center Representative. This role involves assisting with marketing efforts, responding to customer inquiries, and driving sales through effective communication with clients. Ideal candidates should be self-motivated, have strong customer service skills, and be capable of multitasking in a fast-paced environment. The position requires a commitment to working on-site for 40 hours a week with some flexibility.

Responsibilities

• Responds to customer requests from the Internet lead system.
• Mines existing customer database for new client interest.
• Researches and develops lists of potential clients.
• Follows up on sales leads and makes cold calls.
• Schedules appointments with customers to visit the dealership.
• Consults regularly with the Internet Director.
• Follows an owner follow-up system for customer satisfaction.
• Attends sales meetings and training sessions.
• Meets or exceeds written forecast and projection numbers.

Skills

Computer software & Internet navigation skills

Typing, spelling, & written communication skills

Phone communication and etiquette

Multi Tasker

Process & goal oriented

Self motivated

Job description

Job Title: Business Development Center Representative

Department: Business Development Center

Pajouh Automotive is in need of career minded individuals who are looking for a business to grow with! We are seeking those who are business oriented and have the ability to follow processes and excel in customer service and sales roles. The primary objective of this position is to assist with marketing and communicating to our client database to drive more sales. This job requires the ability to be committed to work on site 40 hours a week with a set schedule but be flexible when needed.

Must Have Qualifications

• Computer software & Internet navigation skills
• Typing, spelling, & written communication skills
• Phone communication and etiquette
• Multi Tasker
• Process & goal oriented
• Self motivated

Duties & Responsibilities

• Responds to customer requests from the Internet lead system and gathers information from the customer about the make, type, and quality of vehicle desired; trade in details; customer’s goals
• “Mines” the existing customer database for new and/or additional customer interest in additional vehicle purchases, contacting such customers by email, phone, and text messages
• Researches and develops lists of potential clients.
• Follows up on sales leads and makes cold calls to potential clients.
• Schedules appointment with customer to visit the dealership to meet with a salesperson who will then conduct the steps of the sale.
• Consults regularly with the Internet Director.
• Follows an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Follows a prospect development system and sends follow up emails and makes follow up calls to those potential customers.
• Follows established prospecting steps and procedures.
• Remains knowledgeable of new products, features, accessories, processes, etc.
• Attends sales meetings and training sessions as scheduled.
• Meets, or exceeds, written forecast and projection numbers.
• Other duties as assigned.