BDC Rep

D'Arcy Automobiles; Joliet (IL); Sur place; USD 19 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

401K

Paid Training

Paid Vacation

Company Holidays

Résumé du poste

D'Arcy Automobiles in Joliet, IL, known for award-winning service, is seeking a friendly customer service representative to join our team and help keep customers satisfied.

You will answer calls, respond to internet, phone and live chat inquiries, share product information, follow up on leads, and use our CRM daily to track interactions. Hours 8:30am–8pm with rotating Saturdays; background check required.

Qualifications

• Minimum 1 year of customer service experience.
• Team player with collaborative attitude.
• Prompt and courteous demeanor.
• Must have a valid driver's license.
• Willing to submit to a background check.

Responsabilités

• Answer customer calls and establish follows-up with serviceappointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Connaissances

Customer service

Communication

Team player

Bilingual

Outils

CRM software

Description du poste

At D'Arcy Automobiles we strive to make every customer a customer for life. Every employee at D'Arcy Automobiles is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical


• Dental


• 401K


• Paid Training


• Paid Vacation


• Company Holidays

Responsibilities

• Answer customer calls and establish follows-up with serviceappointments.


• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.


• Provide customers with initial product information and direct them to the appropriate dealership resources.


• Follow up with leads that are not ready to make an appointment or no-show.


• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.


• Utilize CRM tracking system daily.

Qualifications

• Hours of operation will be 8:30am - 8pm with rotating Saturday shift, shift hours will vary


• At least one previous role based in customer service experience


• Team player with collaborative attitude


• Prompt and courteous demeanor


• Positive and enthusiastic personality


• Must have strong computer skills


• Must have a valid driver’s license


• Willing to submit to a background check


• Call center experience a plus


• Dealership experience a plus


• Bilingual a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.