Receptionist - Business Development Center

Courtesy Automotive Group; Phoenix (AZ); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Paid time off

Employee discounts

Comprehensive health, dental, and vision insurance

Company-sponsored life insurance

401(k) retirement savings plan

Career growth opportunities

Job summary

Courtesy Automotive Group in Phoenix, AZ, is seeking a BDC Receptionist to create a welcoming experience for customers. This role is crucial for managing inbound communications, scheduling, and ensuring high-quality customer service.

Ideal candidates should possess strong communication skills and a customer-oriented attitude. Bilingual skills in English and Spanish are preferred. The position offers competitive compensation, benefits, and opportunities for career advancement.

Qualifications

• Previous receptionist or customer service experience, preferably in an automotive setting.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Answer incoming phone calls and emails promptly and professionally.
• Manage appointment updates for service departments.
• Conduct outbound follow-up calls.
• Maintain accurate customer records in the CRM system.
• Provide information to customers regarding services.
• Collaborate with service teams to support customer needs.
• Perform general administrative tasks.

Skills

Bilingual skills (Spanish/English)

Strong communication skills (verbal and written)

Customer-oriented attitude

Proficiency in CRM software

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Position: BDC Receptionist
Employment: Full-time, hourly
Location: Phoenix, AZ
Start Date: ASAP

About Us

Courtesy Automotive Group is a family‑owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Job Summary

We are seeking an organized and customer‑focused Receptionist for our Business Development Center to join our team at Courtesy Chevrolet. As the first point of contact for our customers, you will play a crucial role in creating a positive and welcoming experience. This position supports the dealership's Business Development Center (BDC) by handling inbound and outbound communications, scheduling appointments, and ensuring seamless customer service. Someone bilingual in English and Spanish is preferred. At Courtesy, we see this role as a stepping stone to growth within our organization. With hard work and dedication, this position offers the opportunity for advancement to a BDC Agent, where you’ll play a more integral role in sales and service operations.

Key Responsibilities

• Answer incoming phone calls and emails promptly and professionally, directing inquiries to the appropriate department.
• Manage appointment updates for service departments to ensure efficiency and maximize customer satisfaction.
• Conduct outbound follow‑up calls, assist service advisors in relaying information to customers, and follow up on missed appointments.
• Maintain accurate customer records in the dealership's CRM system.
• Provide information to customers regarding dealership services, promotions, and events.
• Collaborate with service managers and service teams to support customer needs and optimize operations.
• Perform general administrative tasks such as filing, data entry, and maintaining an organized front desk area.

Qualifications

• Bilingual skills (Spanish/English) are preferred but not required.
• High school diploma or equivalent required.
• Previous receptionist or customer service experience, preferably in an automotive setting, is a plus.
• Strong communication skills (verbal and written) and a customer‑oriented attitude.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast‑paced environment.
• Professional appearance and demeanor.

What We Offer

• Competitive compensation.
• Paid time off
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company‑sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values‑driven culture built on professionalism, integrity, and a fun family atmosphere.
• $16 hr

Apply With Us

If you are ready for a rewarding career and opportunities for growth, consider joining the Courtesy Automotive Group family. Be a part of a winning team and outstanding culture; apply with us today.

We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.