BDC Manager - Napa, California, United States

Kastner Honda; Napa (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay Based On Experience

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

401(k) with Company Match

Opportunity for Advancement

Job summary

Kastnerhonda is seeking an experienced Business Development Manager to lead our BDC Department in Napa, California. The successful candidate will manage internet leads, inbound calls, and customer retention, while also hiring and training the team responsible for handling follow-ups and lead generation.

This role requires significant experience in a large-volume dealership, as well as strong sales aptitudes and excellent interpersonal skills. Benefits include competitive pay, medical benefits, and opportunities for advancement.

Qualifications

• Experience in automotive BDC management and staff supervision.
• Strong leadership and motivational skills.
• Highly professional and dependable.

Responsibilities

• Develop sales forecasts and strategies.
• Hire and train team members.
• Promote dealership online through social media.
• Assist sales staff in managing deals.
• Respond to leads and communicate with customers.
• Provide reports on sales activities.
• Perform customer follow-up for sales opportunities.
• Maintain customer follow-up system.

Skills

Strong sales aptitude

Excellent communication skills

Interpersonal skills

Leadership abilities

Motivational skills

Computer/internet skills

Education

High School diploma or GED

Tools

CRM system knowledge

Website backend tools

Job description

Business Development Manager

Company Description

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Job Description

We are currently seeking an experienced, motivated and energetic professional to manage our BDC Department. The Business Development Manager helps grow the business by responding to business leads and developing relationships to promote sales for the dealership. They may be technically savvy as well to help communicate in a clear and efficient way with consumers using their preferred method of communication. This position will be responsible for managing all aspects of the department including handling internet leads, inbound phone calls and customer retention. In addition, the BDC Manager hires, trains, and monitors the team which handles most follow-up, all internet leads and inbound calls and lead generation.

The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. They must have strong sales aptitude, excellent communication and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Develops viable sales forecasts and associated sales strategies
• Hires, trains, and monitors team member performance
• Helps promote the dealership online via Social Media outlets
• Assists sales staff to manage deals from start to finish
• Respond to new leads and communicate effectively with customers within established time frames
• Provides timely and accurate reports on all sales activities as needed
• Perform customer follow-up to unsold customers to maximize all selling opportunities
• Maintain a sold customer follow-up system to encourage repeat and referral business
• Performs other duties as assigned

Requirements

• High School diploma or GED
• Automotive BDC management experience
• Automotive BDC/Internet management experience
• Experience in supervising and managing staff
• Strong computer/internet skills
• Basic knowledge of CRM system, lead providers and website backend tools preferred
• Strong leadership and motivational skills
• Highly professional and dependable

Compensation

• Competitive Pay Based On Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

Equal Opportunity Employer

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.