BDC Manager: Lead Auto Center Growth & Training

Castle Automotive Group; Riverside (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(K)

Major medical

Dental

Voluntary Benefits (Accident, Critical

Life Insurance

Paid vacation

Job summary

Castle Automotive Group in Riverside, IL is seeking a Customer Service Specialist to manage and track leads, follow up promptly, oversee day-to-day center operations, and analyze performance metrics.

You will train and support call center representatives, respond to inquiries, and contribute to a welcoming customer experience while driving sales. Automotive industry experience is preferred and a team-oriented, self-motivated mindset is valued.

Qualifications

• At least 2 years BDC management experience.
• Strong communication skills.
• Positive energy and motivation to improve.
• Competitive attitude and sales experience required.
• Automotive industry experience preferred.
• A team player with organization and self-motivation.

Responsibilities

• Manage and track all leads.
• Ensure all leads are followed up with in a timely manner.
• Manage day-to-day business of the center.
• Collect and analyze metrics.
• Provide training and ongoing support to the call center representatives.
• Answer customer inquiries and calls when necessary.

Skills

BDC management

Communication skills

Positive attitude

Motivation to improve

Competitive mindset

Sales experience

Auto industry experience

Team player

Organized

Self-motivated

Job description

Castle Automotive Group in Riverside, IL is seeking a Customer Service Specialist to manage and track leads, follow up promptly, oversee day-to-day center operations, and analyze performance metrics.

You will train and support call center representatives, respond to inquiries, and contribute to a welcoming customer experience while driving sales. Automotive industry experience is preferred and a team-oriented, self-motivated mindset is valued.