BDC Manager - INFINITI Stuart!

Murgado Automotive Group; Florida; Presencial; USD 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonuses

Full benefits (medical, dental, vision

401(k) with company match

Growth opportunities

Modern facility

Employee discounts

Resumo da oferta

INFINITI Stuart, part of Murgado Automotive Group, seeks a seasoned BDC Sales & Service Manager to lead a high-performing team and deliver an exceptional client experience in luxury automotive settings.

You will own daily BDC operations, build processes to generate quality appointments, coach staff, and manage KPIs to improve conversions and customer satisfaction. Collaboration with Sales, Service and Marketing is essential to prevent any lead mismanagement.

Qualificações

• Proven BDC management experience (automotive preferred).
• Strong coaching ability and accountability.
• Excellent communication and CRM proficiency.

Responsabilidades

• Lead the daily operations of the BDC so every lead is worked quickly, professionally, and consistently.
• Build and refine processes that drive more quality appointments for both sales and service.
• Coach, train, and motivate BDC representatives to hit (and exceed) individual and team goals.
• Own the numbers — track KPIs, spot trends, and continuously improve conversion and customer satisfaction.
• Partner with Sales, Service, and Marketing to ensure no leads fall through the cracks.
• Set the standard for how clients are treated from the first contact.

Conhecimentos

BDC management

Coaching

CRM proficiency

Analytical

Ferramentas

CRM software

Descrição da oferta de emprego

BDC Sales & Service Manager – INFINITI Stuart
Part of Murgado Automotive Group

INFINITI Stuart, a flagship dealership within the prestigious Murgado Automotive Group, is looking for an experienced, energetic BDC Sales & Service Manager who thrives on leading a high-performing team and delivering an exceptional client experience. If you love luxury automotive, coaching people to win, and turning leads into loyal customers, this is your next move.

What You’ll Own

• Lead the daily operations of the BDC so every lead is worked quickly, professionally, and consistently
• Build and refine processes that drive more quality appointments for both sales and service
• Coach, train, and motivate BDC representatives to hit (and exceed) individual and team goals
• Own the numbers — track KPIs, spot trends, and continuously improve conversion and customer satisfaction
• Partner closely with Sales, Service, and Marketing so leads never fall through the cracks
• Set the standard for how clients are treated from the very first contact

What We’re Looking For

• Proven BDC management experience (automotive preferred)
• Track record of leading a successful team in a fast-paced, high-volume environment
• Strong coaching ability and comfort holding people accountable
• Excellent communication skills and solid CRM proficiency
• Customer-first mindset with a focus on building lasting relationships
• Analytical, organized, and able to turn data into action

Why INFINITI Stuart & Murgado Automotive Group

• Competitive base salary + performance bonuses
• Full benefits: medical, dental, vision, and 401(k) with company match
• Clear path for growth inside a multi-store, family-owned group
• Modern facility and a collaborative, high-standards culture
• Employee discounts on vehicles, parts, and service
• The chance to represent INFINITI and help shape the client experience at one of South Florida’s premier dealerships

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.