BDC Sales & Service Manager - INFINITI Stuart!

Murgado Automotive Group; Florida; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary + performance

Full benefits: medical, dental, vision

401(k) with company match

Employee discounts on vehicles, parts,

Job summary

INFINITI Stuart, a flagship of Murgado Automotive Group, seeks an experienced BDC Sales & Service Manager to lead a high-performing team and deliver an exceptional client experience. You will coach a BDC staff, refine processes, and partner with Sales, Service, and Marketing to ensure no lead falls through the cracks.

You’ll own KPI tracking, conversion optimization, and customer satisfaction, while upholding the highest service standards in a luxury automotive environment.

Qualifications

• Proven BDC management experience (automotive preferred).
• Track record of leading a successful team in a fast-paced, high-volume environment.
• Strong coaching ability and comfort holding people accountable.
• Excellent communication skills and solid CRM proficiency.
• Customer-first mindset with a focus on building lasting relationships.
• Analytical, organized, and able to turn data into action.

Responsibilities

• Lead the daily operations of the BDC so every lead is worked quickly, professionally, and consistently
• Build and refine processes that drive more quality appointments for both sales and service
• Coach, train, and motivate BDC representatives to hit (and exceed) individual and team goals
• Own the numbers — track KPIs, spot trends, and continuously improve conversion and customer satisfaction
• Partner closely with Sales, Service, and Marketing so leads never fall through the cracks
• Set the standard for how clients are treated from the very first contact

Job description

BDC Sales & Service Manager – INFINITI Stuart

Part of Murgado Automotive Group

INFINITI Stuart, a flagship dealership within the prestigious Murgado Automotive Group, is looking for an experienced, energetic BDC Sales & Service Manager who thrives on leading a high-performing team and delivering an exceptional client experience. If you love luxury automotive, coaching people to win, and turning leads into loyal customers, this is your next move.

What You’ll Own

• Lead the daily operations of the BDC so every lead is worked quickly, professionally, and consistently
• Build and refine processes that drive more quality appointments for both sales and service
• Coach, train, and motivate BDC representatives to hit (and exceed) individual and team goals
• Own the numbers — track KPIs, spot trends, and continuously improve conversion and customer satisfaction
• Partner closely with Sales, Service, and Marketing so leads never fall through the cracks
• Set the standard for how clients are treated from the very first contact

What We’re Looking For

• Proven BDC management experience (automotive preferred)
• Track record of leading a successful team in a fast-paced, high-volume environment
• Strong coaching ability and comfort holding people accountable
• Excellent communication skills and solid CRM proficiency
• Customer-first mindset with a focus on building lasting relationships
• Analytical, organized, and able to turn data into action

Why INFINITI Stuart & Murgado Automotive Group

• Competitive base salary + performance bonuses
• Full benefits: medical, dental, vision, and 401(k) with company match
• Clear path for growth inside a multi-store, family-owned group
• Modern facility and a collaborative, high-standards culture
• Employee discounts on vehicles, parts, and serviceThe chance to represent INFINITI and help shape the client experience at one of South Florida’s premier dealerships

Ready to lead a team that sets the bar for customer engagement?

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.