BDC Manager

Wheat Ridge Chevrolet; Wheat Ridge (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan options

PTO and SICK Leave

Growth opportunities

Flexible Work Schedule

Competitive Pay

Job summary

FAH LLC in Wheat Ridge, CO is seeking a motivated BDC Manager to lead our customer engagement and appointment-setting efforts, manage a high-performing team, and optimize follow-up processes. This role requires data-driven decision making, strong communication, and the ability to motivate a team to exceed targets.

You will develop outbound campaigns, maintain forecasts, and ensure timely lead follow-up. We offer health benefits, 401K, PTO, growth opportunities, a flexible schedule, and

Qualifications

• Experience managing a high-performing team.
• Strong communication and organizational skills.
• Experience in sales and leadership roles.
• Automotive industry experience preferred.
• Ability to analyze metrics and forecast performance.

Responsibilities

• Develop and execute outbound internet and phone campaigns
• Maintain daily, weekly, and monthly sales and service forecasts
• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the business development center
• Collect and analyze business metrics
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
• Work closely with executive and department managers to develop appointment setting strategies
• Answer customer inquiries and calls when necessary

Skills

Strong communication

Organization

Time management

Computer skills

Basic math skills

Sales experience

Management experience

Automotive industry experience

Job description

Business Development Center (BDC) Manager

We’re looking for a motivated and strategic BDC Manager to lead our customer engagement and appointment-setting efforts. The ideal candidate has experience managing a high-performing team, optimizing lead follow-up processes, and delivering outstanding customer service. If you’re organized, data-driven, and passionate about growing business through strong communication and leadership, we want to hear from you.

About FAH

We are a fast-paced, high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability, energy, and a commitment to success.

We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime, high-traffic area, offering consistent opportunities and strong earning potential.

We also invest in our team through ongoing training and development, ensuring you have the tools, knowledge, and support needed to succeed and grow in the automotive industry.

Compensation and Benefits

• Health, Medical and Dental
• 401K Plan options
• PTO and SICK Leave
• Growth opportunities
• Flexible Work Schedule
• Competitive Pay

Responsibilities

• Develop and execute outbound internet and phone campaigns
• Maintain daily, weekly, and monthly sales and service forecasts
• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the business development center
• Collect and analyze business metrics
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
• Work closely with executive and department managers to develop appointment setting strategies
• Answer customer inquiries and calls when necessary

Requirements

• Strong communication, organization, time management, computer and basic math skills
• Team player with positive energy and an eagerness to improve
• Competitive and self-motivated attitude that thrives on goals
• Previous sales experience
• Previous management experience preferred
• Automotive industry experience preferred

FAH LLCis an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.