BDC Internet Consultant

Fox Subaru Macomb; Michigan; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Fox Subaru Macomb is seeking a Full Time Internet Consultant in Macomb, MI. You will respond to internet inquiries and chats, follow up with customers by phone and e‑mail, and coordinate appointments with the sales team.

As part of a lively, energetic dealership environment, you’ll use our database to track interactions, share updates on inventory and specials, and ensure outstanding service from inquiry to sale.

Qualifications

• Excellent communication skills for engaging with customers online and by phone.
• Strong organizational abilities to manage multiple inquiries and appointments.
• Customer-centric attitude to build trust and satisfaction.
• Problem-solving mindset to tailor solutions for each lead.
• Empathy to connect with customers and understand their needs.

Responsibilities

• Respond to incoming internet inquiries and online chats promptly.
• Follow up via phone and email throughout the buying cycle.
• Set appointments and route them to the appropriate sales staff.
• Maintain a daily log of appointments and communicate with management.
• Use the dealership database for interactions, updates on inventory and specials.

Skills

Communication

Organization

Customer-centric

Problem solving

Empathy

Detail-oriented

Job description

Are you a recent graduate eager to kickstart your career in a dynamic environment? Join Fox Subaru Macomb as a Full Time Internet Consultant, where your innovative ideas will thrive! Located right in the heart of Macomb, Michigan, this onsite role allows you to engage with customers directly, honing your problem-solving skills in a fast-paced, customer-focused atmosphere. With a competitive pay rate of $15.00 to $16.00 per hour, plus the potential for monthly bonuses, your hard work will be recognized and rewarded.

Experience the excitement of a fun and energetic team, where every day is an opportunity to learn and grow.

You will be provided great benefits such as

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Paid Time Off
• Employee Discounts

What's your day like?

As a Full Time Internet Consultant at Fox Subaru Macomb, you'll be the vital link between our dealership and potential customers. Your role will involve responding to incoming internet inquiries and online chats, ensuring every question is met with prompt and informative responses. You'll engage in continuous follow-up via phone and email throughout the customer buying cycle, setting appointments and efficiently assigning them to the appropriate sales staff. Keeping a daily log of these appointments and maintaining clear communication with management will be key to your success.

You'll utilize our dealership database for all customer interactions, tracking, and notes while sharing general updates about our current inventory and specials. Your proactive approach will ensure that customers receive outstanding service at every step of their journey, making this an exciting opportunity to showcase your skills in a collaborative and energetic environment.

Would you be a great Internet Consultant ?

To thrive as a Full Time Internet Consultant at Fox Subaru Macomb, several key skills are essential. First and foremost, exceptional communication skills are vital, as you'll be the first point of contact for customers seeking information about our vehicles and services. Strong organizational abilities will help you manage multiple inquiries, track appointments, and maintain a daily log effectively.

A customer-centric attitude is crucial, as understanding and addressing the unique needs of each customer will drive satisfaction and loyalty. Additionally, a problem-solving mindset will enable you to navigate challenges and provide tailored solutions. Empathy is equally important; connecting with customers on a personal level creates trust and rapport.

Finally, being detail-oriented will ensure accurate documentation and follow-up, making you an invaluable asset to our forward-thinking team!

The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management.