BDC Customer Care Specialist

Hutchinson Auto Group; Albany (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonuses

Medical Insurance

401k Plan

Paid Time Off

Job summary

Hutchinson Automotive Group is seeking a Customer Care Coordinator at our state-of-the-art location. This entry-level role offers an hourly wage with a commission bonus structure and clear opportunities for career advancement within a growing family-owned dealership group.

Responsibilities include supporting service teams with customers via phone, online leads, and in-person visits, while building rapport and scheduling appointments.

Qualifications

• Positive, welcoming attitude.
• Always a big smile.
• Dependable and trustworthy.
• Polished presentation.
• Excellent customer relations skills.
• Curious by nature, ability to ask a lot of questions.
• Ability to work well with others.

Responsibilities

• Assist service teams with customers via phone, online leads, and in-person opportunities.
• Assist in attending to all inquiries and customers in a timely fashion.
• Set appointments for in-person visits, callbacks, or video consultations.
• Gather as much information as possible and build immediate rapport.
• Execute strong hand-offs of live opportunities to improve conversion.

Skills

Positive attitude

Customer relations

Dependable

Polished presentation

Curious by nature

Teamwork

Communication skills

Job description

Are you looking to join a family-owned dealership group? One which will value your hard work, compensates accordingly, and offers the benefits you are looking for?

Hutchinson Automotive Group is looking for our next star Customer Care Coordinator. Come and work at our state-of-the-Art location.

We are growing fast and looking for those who are eager to become a long-term valued member of the Hutchinson family. The Customer Care Coordinator role is an hourly position with a commission bonus structure. This is an entry level position with career advancement possibilities!

If you want to work for the BEST... then we want to hear from you.

What We Offer:

• Competitive pay and/or performance bonuses
• Medical, Dental and Vision Insurance
• 401k Plan
• Paid Vacation, Holidays and Benefit Days

Responsibilities of a Customer Care Coordinator:

• The Coordinators are responsible for aiding the Service Teams with customers via phone call, internet lead submissions, and in person opportunities.
• Assist in attending to all inquiries and customers in a timely fashion
• Set appointments for in person visits, call backs, video communication, etc.
• Gather as much information as possible and build immediate rapport
• Execute strengthened hand-offs of live opportunities to ensure our best chances at converting

Qualifications of a Customer Care Coordinator:

• Positive, welcoming attitude
• Always a big smile
• Dependable and trustworthy
• Polished presentation
• Must have excellent customer relations skills.
• Curious by nature, ability to ask a lot of questions
• Ability to work well with others

About Us:

The Hutchinson Automotive Group is a family owned and operated group of dealerships serving Macon, Forsyth, Warner Robbins and Albany, Georgia for over 20 years. At all of our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We offerNew Buick, Cadillac, Ford, GMC, Kia, Mitsubishi andToyota and well asquality pre-owned vehicles to fit every need.We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.