BDC Customer Care Specialist

Hutchinson Toyota; Albany (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation

Job summary

Hutchinson Automotive Group is seeking a Customer Care Coordinator in Albany, GA. This entry-level role supports service teams by handling inquiries via phone, online leads, and in-person opportunities, while setting appointments and building rapport with customers.

As a family-owned dealership, we value dependable individuals with a positive attitude and polished presentation. The position offers growth potential and a structured bonus approach based on performance.

Qualifications

• Excellent customer relations skills.
• Ability to work well with others.
• Curious by nature, ask a lot of questions.
• Polished presentation.

Responsibilities

• Aid the Service Teams with customers via phone calls, internet leads, and in person opportunities.
• Attend to inquiries and respond in a timely fashion.
• Set appointments for in person visits, callbacks, video communication, etc.
• Gather information and build immediate rapport with customers.
• Execute strengthened hand-offs of live opportunities to maximize conversion chances.

Skills

Customer service

Communication

Phone etiquette

Team collaboration

Job description

Are you looking to join a family-owned dealership group? One which will value your hard work, compensates accordingly, and offers the benefits you are looking for?

Hutchinson Automotive Group is looking for our next star Customer Care Coordinator. Come and work at our state-of-the-Art location.

We are growing fast and looking for those who are eager to become a long-term valued member of the Hutchinson family. The Customer Care Coordinator role is an hourly position with a commission bonus structure. This is an entry level position with career advancement possibilities!

If you want to work for the BEST... then we want to hear from you.

What We Offer:

• Competitive pay and/or performance bonuses
• Medical, Dental and Vision Insurance
• 401k Plan
• Paid Vacation, Holidays and Benefit Days

Responsibilities of a Customer Care Coordinator:

• The Coordinators are responsible for aiding the Service Teams with customers via phone call, internet lead submissions, and in person opportunities.
• Assist in attending to all inquiries and customers in a timely fashion
• Set appointments for in person visits, call backs, video communication, etc.
• Gather as much information as possible and build immediate rapport
• Execute strengthened hand-offs of live opportunities to ensure our best chances at converting

Qualifications of a Customer Care Coordinator:

• Positive, welcoming attitude
• Always a big smile
• Dependable and trustworthy
• Polished presentation
• Must have excellent customer relations skills.
• Curious by nature, ability to ask a lot of questions
• Ability to work well with others

About Us:

The Hutchinson Automotive Group is a family owned and operated group of dealerships serving Macon, Forsyth, Warner Robbins and Albany, Georgia for over 20 years. At all of our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We offerNew Buick, Cadillac, Ford, GMC, Kia, Mitsubishi andToyota and well asquality pre-owned vehicles to fit every need.We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.