BDC CRM Manager

Pahrump Valley Auto Plaza; Pahrump (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K Plan with company match

Paid time off and vacation

Growth opportunities

Employee Discounts

Family owned and operated

Long term job security

Job summary

Pahrump Valley Auto Plaza is seeking a proactive BDC Manager to lead internet leads, campaigns, and outbound activity in a fast-paced automotive environment.

You will coach the sales team, manage CRM notes, and support management with lead tracking and follow-ups to maximize new and used car opportunities. Strong communication and organizational skills are required.

Qualifications

• CRM knowledge and the ability to coach a sales team
• Strong written and verbal communication with customers
• Attention to detail and data entry accuracy
• Ability to analyze sales metrics and adjust outreach strategies

Responsibilities

• Lead internet leads, campaigns, and outbound activity to drive sales
• Coach Sales Staff and ensure quality phone calls, videos, and follow-up
• Collaborate with management to track CRM notes and sales opportunities
• Maintain professional appearance and participate in sales meetings and trainings

Skills

CRM management

Coaching

Communication

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

About Us:

Join a family-owned Chevrolet & GMC dealership group with over 57 years of excellence in the Southern Nevada area. Since 1969, we've been the trusted partner for customers seeking quality vehicles, outstanding service, and genuine care. We've earned the Mark of Excellence Award year after year because we believe in putting our customers first — and we extend that same commitment to our team. If you're looking for a workplace where integrity, community, and customer satisfaction matter, you've found it.

The Role:

We're looking for a friendly, organized, and results-driven BDC Manager to be the point person for internet leads, campaigns and outbound activity. The ideal candidate will be comfortable coaching teamas well as handlinginbound and outbound calls, setting appointments, and providing exceptional service to every customer. If you have great communication skills, attention to detail, and enjoy working in a fast-paced environment, we’d love to meet you.

What we offer:

• Health, Medical and Dental Insurance
• 401K Plan with company match
• Paid time off and vacation
• Growth opportunities
• Employee Discounts
• Family owned and operated
• Long term job security

Responsibilities:

• Promote Growth and seek out opportunities to deliver results in sales and customer satisfaction
• Interact with and assist in coaching Sales Staff to identify individual customer needs and opportunities for new/used cars sales presentations
• Work closely with Management andsales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete,delegate and hold Sales Team accountable on phone calls, videos and daily follow up.
• Act as a member of the Sales Managementteam, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Track sales metrics and set goals
• Stay informed about new products, features,accessories, etc., and their benefits to customers
• Attend product and sales training as requested by GM.
• Attend sales meetings
• Maintain a professional appearance

Job Requirements:

• CRM management
• High school diploma or general education degree (GED)
• Sufficient reading skills to read, analyze, and interpret general business periodicals,professional journals, technical procedures,or governmental regulations
• Strong writing skills to write reports,business correspondence, procedure manuals, advertising copy
• Presentation skills to share information and respond to questions from groups of managers,clients, customers, and the general public
• Mathematical skills to calculate figures and amounts such as discounts, interest, commissions,proportions, percentages, area, circumference,and volume
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.