BDC Consultant

Danbury A, LLC dba Audi Danbury; Danbury (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

401(k) retirement plan

Additional benefits may be available

Job summary

Danbury Audi is seeking a motivated BDC Representative to engage customers via phone, text, and email, scheduling appointments and enhancing the dealership experience. This full-time role in Danbury, CT emphasizes excellent communication and service in a fast-paced environment.

Prior automotive or call-center experience is helpful but not required. The position offers $18.00 per hour with benefits including medical, dental, vision, FSA, and a 401(k).

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-service skills.
• Professional and friendly telephone manner.
• Ability to stay organized and manage multiple customer interactions.
• Comfortable working with computers, email, CRM systems, and other technology.

Responsibilities

• Respond promptly to internet, phone, and other customer inquiries.
• Contact prospective and existing customers by phone, text, and email.
• Schedule and confirm sales and service appointments.
• Follow up with customers and maintain consistent communication.
• Provide accurate information about dealership products, services, and appointment options.
• Record customer interactions and follow-up activities in the dealership CRM.
• Work closely with the Sales and Service teams to meet appointment and customer-experience goals.
• Deliver professional, friendly, and courteous customer service.
• Maintain a positive and professional attitude in a fast-paced environment.

Skills

Excellent communication

Customer-service

Organized

CRM experience

Tools

CRM systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Automotive BDC Representative Danbury Audi | Danbury, CT Pay: $18.00 per hour | Full-Time Danbury Audi is looking for a motivated, customer-focused BDC Representative to join our team. The BDC Representative is responsible for connecting with customers through phone, text, email, and other communication channels to schedule appointments and help create an exceptional dealership experience. If you enjoy talking with people, providing great customer service, and working in a fast-paced environment, we want to hear from you!

What You'll Do

• Respond promptly to internet, phone, and other customer inquiries
• Contact prospective and existing customers by phone, text, and email
• Schedule and confirm sales and service appointments
• Follow up with customers and maintain consistent communication
• Provide accurate information about dealership products, services, and appointment options
• Record customer interactions and follow-up activities in the dealership CRM
• Work closely with the Sales and Service teams to help meet appointment and customer-experience goals
• Deliver professional, friendly, and courteous customer service
• Maintain a positive and professional attitude in a fast-paced environment

What We're Looking For

• Excellent verbal and written communication skills
• Strong customer-service skills
• Professional and friendly telephone manner
• Ability to stay organized and manage multiple customer interactions
• Comfortable working with computers, email, CRM systems, and other technology
• Reliable, punctual, and team-oriented
• Previous automotive, BDC, call center, sales, or customer-service experience is helpful but not required

Compensation & Benefits

$18.00 per hour

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Additional benefits may be available based on eligibility and applicable plan terms

Schedule

This is a full-time position. The BDC operates within dealership business hours, and candidates should be available to work a schedule that may include weekends.

Equal Employment Opportunity

Danbury Audi is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics under applicable federal, state, and local law. Employment is subject to applicable company policies, eligibility requirements, and applicable federal, state, and local laws.

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect. As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction with our customers, colleagues, partners, and the communities we serve. We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in Collaboration Working together across departments and locations to achieve shared goals Integrity Doing what is right, even when no one is watching Accountability Taking ownership of our responsibilities and outcomes Respect Valuing our colleagues, customers, and community At Georgica Auto Holdings, we are proud of the reputation we continue to build one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.