BDC Consultant

Danbury A, LLC dba Audi Danbury; Miry Brook (CT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

401(k) retirement plan

Job summary

Danbury Audi is seeking a motivated BDC Representative to engage with customers via phone, text, and email to schedule appointments and deliver an exceptional dealership experience.

The role emphasizes strong communication, organization, and teamwork within a fast-paced environment; prior automotive or call-center experience is helpful but not required.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-service orientation and problem-solving.
• Ability to stay organized while handling multiple inquiries.

Responsibilities

• Respond promptly to internet, phone, and other inquiries.
• Contact customers by phone, text, and email to schedule appointments.
• Schedule and confirm sales and service appointments.
• Maintain CRM records of interactions and follow-ups.
• Collaborate with Sales and Service teams to reach goals.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

CRM proficiency

Teamwork

Tools

CRM systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Automotive BDC RepresentativeDanbury Audi | Danbury, CTPay: $18.00 per hour | Full-TimeDanbury Audi is looking for a motivated, customer-focused BDC Representative to join our team. The BDC Representative is responsible for connecting with customers through phone, text, email, and other communication channels to schedule appointments and help create an exceptional dealership experience.If you enjoy talking with people, providing great customer service, and working in a fast-paced environment, we want to hear from you!What You'll DoRespond promptly to internet, phone, and other customer inquiriesContact prospective and existing customers by phone, text, and emailSchedule and confirm sales and service appointmentsFollow up with customers and maintain consistent communicationProvide accurate information about dealership products, services, and appointment optionsRecord customer interactions and follow-up activities in the dealership CRMWork closely with the Sales and Service teams to help meet appointment and customer-experience goalsDeliver professional, friendly, and courteous customer serviceMaintain a positive and professional attitude in a fast-paced environmentWhat We're Looking ForExcellent verbal and written communication skillsStrong customer-service skillsProfessional and friendly telephone mannerAbility to stay organized and manage multiple customer interactionsComfortable working with computers, email, CRM systems, and other technologyReliable, punctual, and team-orientedPrevious automotive, BDC, call center, sales, or customer-service experience is helpful but not requiredCompensation & Benefits$18.00 per hourMedical insuranceDental insuranceVision insuranceFlexible Spending Account (FSA)401(k) retirement planAdditional benefits may be available based on eligibility and applicable plan termsScheduleThis is a full-time position. The BDC operates within dealership business hours, and candidates should be available to work a schedule that may include weekends.Equal Employment OpportunityDanbury Audi is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics under applicable federal, state, and local law.Employment is subject to applicable company policies, eligibility requirements, and applicable federal, state, and local laws.Apply today to join the Danbury Audi team!