BDC Call Center Pro – Paid Training & Growth

Ed Napleton Auto Group; Urbana (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Training

Discounts on products, services, and V

Job summary

Ed Napleton Automotive Group is hiring a BDC/Call Agent Representative at Napleton Toyota of Urbana to handle internet inquiries and phone leads, generating appointments for sales and service departments.

The role emphasizes phone and email outreach, appointment setting, lead follow-up, and customer satisfaction. Prior call center experience is helpful; automotive exposure is a plus; all hires undergo background checks and drug screening.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquiries by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Skills

Call center experience

Computer skills

Persuasive communication

Background check consent

Job description

Ed Napleton Automotive Group is hiring a BDC/Call Agent Representative at Napleton Toyota of Urbana to handle internet inquiries and phone leads, generating appointments for sales and service departments.

The role emphasizes phone and email outreach, appointment setting, lead follow-up, and customer satisfaction. Prior call center experience is helpful; automotive exposure is a plus; all hires undergo background checks and drug screening.