BCD/ Call Agent Representative

Toyota-of-Urban; Urbana (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Training

Discounts on vehicles

Growth Opportunities

Job summary

Ed Napleton Automotive Group seeks a BDC/Call Agent Representative for Napleton Toyota of Urbana. You will handle internet inquiries and phone leads to generate appointments for the dealership sales teams, supporting both service and sales departments.

The role involves follow-up, scheduling, and driving customer engagement; automotive knowledge is helpful but not required. This is a chance to grow with a large, established automotive group.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience is helpful but not required.
• Able to communicate persuasively to set appointments.
• Willingness to undergo a background check and drug screen per local law/regulations.
• 18+ years of age or older to comply with driving policy.

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by email and phone.
• Schedule sales appointments and reschedule no-shows.
• Contact customers based on current marketing incentives.
• Follow up to generate leads and close sales.
• Explain product performance and benefits to prospects and describe optional equipment.
• Follow up to encourage dealership visits.
• Maintain a prospect and owner follow-up system to foster repeat/referral business.
• Other duties as assigned by management.

Skills

Call center experience

Computer skills

Persuasive communication

Automotive knowledge

Job description

The Ed Napleton Automotive Group is looking for our next BDC/ Call Agent Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Toyota of Urbana, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer

• Potential Pay ranges of $20.00-$22.00 per hour
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities

Job Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job Requirements

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Call Agent, BusinessDevelopment Agent, Call Center Representative