BDC Agent - Sun Chevrolet

Sonic Automotive; New York (NY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Employee pricing on purchases and leases

Free gym membership options

Exclusive travel deals on hotels, rentals, and airfare

Job summary

Sonic Automotive is hiring a BDC Agent for Sun Chevrolet in Chittenango, NY. This role involves generating service appointments by responding promptly to customer inquiries via the internet. Candidates should possess strong communication and multitasking skills in a fast-paced environment.

The position offers a competitive hourly rate of $18.00 - $20.00 and includes full-time benefits such as a 401(k) with company match, paid time off, and career growth opportunities.

Qualifications

• Previous experience in a high-volume call center or quota-driven role.
• Goal-driven to meet and exceed store appointment goals.
• Must be authorized to work in the USA.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Generate service appointments from customer contacts.
• Effectively utilize lead management tools.

Skills

Good communication skills

Ability to multitask

Excellent interpersonal skills

Organizational and time management skills

Tools

CRM software

Lead management tools

Job description

BDC Agent - Sun Chevrolet in Chittenango, NY at Sonic Automotive

Location: 104 West Genesee Street

Chittenango, NY 13037

Job Type: Customer Service

Experience: Associate

About

Sun Chevrolet, is a Sonic Automotive Dealership.

Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use IPads or IPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The BDC Associate is responsible for generating appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Candidate must possess good communication skills and be able to multitask in a fast and growing environment.

• Previous experience in either a high-volume call center environment or quota-driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment.
• Strong organizational and time management skills.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

• Previous BDC experience for an automotive dealership.

$18.00 - $20.00 hour, depending on Experience

Schedule:

• FULL TIME
• Weekend Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines.