Service Manager - Sun Chevrolet

Sonic Automotive

New York (NY)

On-site

USD 100,000 - 140,000

Full time

14 days+

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Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing and leasing cars

Job summary

Sonic Automotive is looking for an experienced Service Manager for Sun Chevrolet in Chittenango, NY. The role entails overseeing daily operations of the service department, ensuring top-notch customer satisfaction while leading the team to meet performance goals. Ideal candidates have over 3 years of experience in an automotive dealership and comprehensive knowledge in service repair processes.

The position offers a competitive salary of $100,000 - $140,000 yearly, along with benefits including a 401k plan and paid time off.

Qualifications

3+ years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Valid driver’s license with a clean driving record.

Responsibilities

Lead and manage the service team to maintain high performance.
Develop service department processes for efficiency.
Monitor and analyze KPIs for improvement.

Skills

Customer service

Team leadership

Communication

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

Service Manager - Sun Chevrolet in Chittenango, NY at Sonic Automotive

Location: 104 West Genesee Street
Chittenango, NY 13037

Job Type: Management

Experience: Mid‑Senior Level

About

Sun Chevrolet service team isn’t just any team - recognized for delivering top‑tier service and customer care. Proudly honored with a Reputation 800 award for customer satisfaction, our technicians and advisors have also led the entire 4C area in labor hours sold for the past year and a half. As part of the Sonic Automotive family, we provide the training, resources, and career growth opportunities you need to succeed with a world‑class brand.

Sonic Automotive is a multi‑billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

On‑Target Earnings (OTE): $100,000 - $140,000 + / year
- If meeting and exceeding service department quotas and goals

Job Description

Summary:

We are seeking an experienced Service Manager for Sun Chevrolet. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

Duties and Responsibilities:

Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
Develop and implement service department processes to optimize efficiency and workflow.
Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and maximize profitability.
Provide training, development, and mentorship to service team members.
Maintain compliance with all dealership policies, procedures, and industry regulations.
Oversee the scheduling of work, staff shifts, and labor management to control costs.
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with overall dealership objectives.
3+ years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team effectively.
Exceptional organizational and problem‑solving abilities.
High school diploma or equivalent.
Valid driver’s license with a clean driving record.
Ability to pass pre‑employment background checks, MVR, and drug testing.