Service BDC Agent - Autobahn Motors

Sonic Automotive; Belmont (CA); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Company-paid life insurance

401(k) with company match

Paid time off and parental leave

Professional development

Résumé du poste

Autobahn Motors, part of the Sonic Automotive family, is hiring a Service BDC Agent to generate service appointments and deliver premium customer experiences via the internet. The role uses CRM tools, lead management and product knowledge to manage inquiries and track customer interest, with full training provided.

The position emphasizes courteous communication, accuracy, and ethical dealings as you support dealership goals in a fast-paced environment.

Qualifications

• BDC experience at an automotive dealership.
• Experience in a high-volume call center or commission-driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsabilités

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and maintain the highest level of customer satisfaction.

Connaissances

BDC experience

Automotive dealership

High-volume call center

Interpersonal skills

Team player

Goal-driven

Description du poste

At Autobahn Motors, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $22.00 per hour

Job Description

Summary

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Previous BDC experience for an automotive dealership
• Previous experience in either a high-volume call center environment or commission driven role
• Excellent interpersonal skills over the phone
• Goal-driven to meet and exceed store appointment goals
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management skills

Additional Requirements

• Valid driver’s license with an acceptable driving record
• Must be legally authorized to work in the United States
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Additional Information

Compensation

• $22.00 per hour

(The Service BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $22.00.)

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more: https://jobs.sonicautomotive.com/benefits

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.