BDC Agent - Sun Chevrolet

Sonic Automotive, Inc.; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid Time Off

Employee pricing on purchases and leases

Job summary

Sonic Automotive, Inc. is hiring a BDC Agent for Sun Chevrolet in Chittenango, NY. The role involves generating service appointments and providing exceptional customer service to inquiries received via the internet.

You will use lead management tools and CRM software to respond to customers efficiently and maintain records of inquiries. A successful candidate will have communication skills, multitasking abilities, and experience in a call center environment. Full-time role with benefits including medical, 401(k), and employee discounts.

Qualifications

• Previous experience in high-volume call center or quota-driven role.
• Goal-driven to meet and exceed appointment goals.
• Authorized to work in the USA.

Responsibilities

• Respond to internet inquiries courteously and accurately.
• Enter customer inquiry data into the CRM promptly.
• Generate service appointments.

Skills

Good communication skills

Interpersonal skills over the phone

Organizational and time management skills

Job description

BDC Agent - Sun Chevrolet in Chittenango, NY at Sonic Automotive

Location: 104 West Genesee Street
Chittenango, NY 13037

Job Type: Customer Service

Experience: Associate

About

Sun Chevrolet is a Sonic Automotive dealership. Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service vehicles.

Benefits

• Medical, dental, vision, HSA, 401k and PTO
• Peer to peer teamwork and recognition
• Special benefits to purchasing and leasing a car
• Personal Automotive Concierge Service
• Employee pricing on purchases & leases
• Free & discounted gym membership options
• Exclusive travel deals on hotels, rentals & airfare
• Career growth in a Fortune 500 company

Job Description

The BDC Associate is responsible for generating appointments with customers who contact the dealership via the internet for service of new and/or pre‑owned vehicles. The BDC Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The BDC associate will be trained to understand all products and services offered, and to become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job‑related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Candidate must possess good communication skills and be able to multitask in a fast and growing environment.

Qualifications

• Previous experience in either a high-volume call center environment or quota-driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre‑employment testing including background checks, MVR, drug test, and a valid driver's license.

Preferred Qualifications

• Previous BDC experience for an automotive dealership.

$20.00 an hour plus bonus.

Expected annual income of $45,000 to $60,000.

Schedule

• Full Time
• Weekend Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines.