Automotive BDC Specialist – Service Appointments & CRM

Sonic Automotive, Inc.; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid Time Off

Employee pricing on purchases and leases

Job summary

Sonic Automotive, Inc. is hiring a BDC Agent for Sun Chevrolet in Chittenango, NY. The role involves generating service appointments and providing exceptional customer service to inquiries received via the internet.

You will use lead management tools and CRM software to respond to customers efficiently and maintain records of inquiries. A successful candidate will have communication skills, multitasking abilities, and experience in a call center environment. Full-time role with benefits including medical, 401(k), and employee discounts.

Qualifications

• Previous experience in high-volume call center or quota-driven role.
• Goal-driven to meet and exceed appointment goals.
• Authorized to work in the USA.

Responsibilities

• Respond to internet inquiries courteously and accurately.
• Enter customer inquiry data into the CRM promptly.
• Generate service appointments.

Skills

Good communication skills

Interpersonal skills over the phone

Organizational and time management skills

Job description

Sonic Automotive, Inc. is hiring a BDC Agent for Sun Chevrolet in Chittenango, NY. The role involves generating service appointments and providing exceptional customer service to inquiries received via the internet.

You will use lead management tools and CRM software to respond to customers efficiently and maintain records of inquiries. A successful candidate will have communication skills, multitasking abilities, and experience in a call center environment. Full-time role with benefits including medical, 401(k), and employee discounts.