BDC Agent

City Enterprises; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

City Enterprises is seeking an Experienced BDC Agent in Nashville to manage inbound and outbound communications with potential and existing customers, with the goal of enhancing the customer experience and driving sales.

You will generate and follow up on leads, schedule appointments for the sales team, maintain the CRM with accurate data, and collaborate with sales and marketing to improve lead generation and retention.

Qualifications

• High school diploma or equivalent required.
• Associate degree in business administration or related field preferred.

Responsibilities

• Handle inbound calls and emails from customers in a courteous, professional manner.
• Generate and manage leads to increase sales opportunities.
• Schedule sales appointments with prospective buyers.
• Maintain and update the CRM with accurate data.
• Follow up post-appointment and post-sale to ensure satisfaction.
• Collaborate with Sales and Marketing to improve lead generation and retention.
• Provide reports on customer interactions to improve service quality.
• Stay informed about automotive products and trends to communicate effectively.
• Meet or exceed monthly targets and contribute to dealership success.

Skills

Communication

Organizational skills

CRM experience

Teamwork

Microsoft Office

Tech-savvy

Education

High School Diploma

Associate degree (preferred)

Tools

CRM software

Job description

Job DetailsLevel: Experienced

Job Location: Nashville, TN 37211

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Sales

Job Purpose:

The BDC Agent plays a pivotal role in the automotive industry by managing inbound and outbound communication with potential and existing customers. The primary goal is to enhance customer experience, drive sales, and support the dealership's overall objectives by efficiently handling inquiries and setting appointments for the sales team.

Key Responsibilities:

• Handle incoming calls and emails from prospective and existing customers in a courteous and professional manner.
• Generate and manage leads through various communication channels to increase sales opportunities.
• Schedule appointments for the sales team with potential buyers, ensuring a seamless transition from inquiry to dealership visit.
• Maintain and update the customer database with accurate and timely information.
• Follow up with customers post-appointment/post-sale to ensure satisfaction and address any additional inquiries.
• Collaborate with the sales and marketing teams to develop effective strategies for lead generation and customer retention.
• Provide detailed reports on customer interactions and feedback to assist in improving service quality and sales processes.
• Stay informed about the latest automotive products, services, and industry trends to effectively communicate with customers.
• Meet or exceed monthly performance targets and contribute to the overall success of dealership.

QualificationsRequired Education:

• High school diploma or equivalent is required.
• An associate degree in business administration or a related field is preferred.

Required Experience:

• Minimum of 1-2 years of experience in a customer service or sales role, preferably within the automotive industry.
• Experience with CRM software and other sales tools is highly desirable.
• Proven track record of meeting or exceeding sales targets and customer satisfaction metrics.

Required Skills and Abilities:

• Excellent communication skills, both verbal and written, with the ability to effectively engage with customers.
• Strong organizational skills and attention to detail, ensuring accurate data entry and follow-up.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in Microsoft Office Suite and comfortable with technology and digital communication platforms.
• Strong problem-solving skills and the ability to handle customer inquiries and complaints professionally.
• A proactive attitude with a strong desire to learn and adapt to new processes and technologies.