BDC Administrator

Southwest KIA; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Southwest Kia in Dallas is hiring a BDC Administrator to support dealership operations and customer demand onsite. You will manage customer relations, build follow-up databases, and use CRM and MS Office tools to drive appointments, sales, and retention. A flexible schedule including evenings, weekends, and holidays is required.

We look for 2+ years in a BDC environment with strong CRM, data analysis, and Excel skills. A valid driver's license and clear driving record are essential.

Qualifications

• 2+ years of experience in a BDC or similar environment.
• Strong knowledge of database management and CRM systems.
• Proficiency in Microsoft Office, particularly Excel.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Lead customer relations process management at the store to ensure the customer perspective is prioritized.
• Develop improvement plans for assigned store(s) based on observations and meetings with leadership.
• Gather accurate customer information to build a follow-up and retention database.
• Utilize internet department tools to increase appointments, sales, and retention.
• Make and follow up on daily customer call-ins and leads; route major issues as needed.
• Perform other duties as assigned.

Skills

CRM systems

Customer relations

Data analysis

Tools

Microsoft Office

Excel

Job description

Dealership: L0451 Southwest Kia Southwest Kia Dallas Hiring: BDC Administrator Pay: $18-20/hour, with performance bonus opportunities Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays. Reports to: General Sales Manager Workplace: Onsite - Dallas, TX

Why Join Our Team?

Join a team that values relationships, rewards performance, and supports your long-term success. At Southwest Kia, you'll build lasting customer connections in a growing dealership backed by Lithia & Driveway, one of the largest automotive retailers in North America. We invest in your future with ongoing training, career advancement opportunities, and industry-leading Total Rewards designed to support you and your family.

What You'll Do

Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first. Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members thinking about our customers. Gather accurate customer information to create a database for follow-up and retention Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Use computer skills within our internet department to increase appointments, sales, and customer retention. Use phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review. Use phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers. Other duties as assigned.

What You'll Bring

2+ years of experience in a BDC or similar environment. Strong knowledge of database management and CRM systems. Proficiency in Microsoft Office, particularly Excel. Experience with data analysis and reporting tools. Familiarity with industry-specific software and systems. Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!