BCM Lead: Enterprise Resilience & Recovery

Mercury Com; New York (NY); Remote; USD 163,000 - 204,000; Full time

Job summary

Mercury is seeking a Business Continuity Management (BCM) Lead to build and lead an enterprise-wide continuity program as we prepare to become a bank. This role sits in Risk and reports to senior leadership, including the CRO, guiding governance, testing, and remediation across Engineering, Operations, Product, and legal/compliance.

The role involves hands-on initial build: leading BIAs, facilitating exercises, and partnering with teams to close gaps, while aligning with bank-launch readiness

Qualifications

• 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within fintech, financial institution, tech, or regulated environment.
• Demonstrated history building or enhancing an enterprise BCM program including governance, implementation, testing, and reporting.
• Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development.
• Experience developing actionable continuity plans and leading exercises that test recovery assumptions and expose gaps.
• Technical fluency to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery.
• Working knowledge of third-party risk management, including assessing critical vendor recovery capabilities and contingency arrangements.
• Proven ability to drive cross-functional remediation with clear ownership boundaries between BCM and business/tech.
• Excellent written and verbal communication skills for senior leadership and governance bodies.
• Experience managing a team of Business Continuity analysts.

Responsibilities

• Develop and implement Mercury's enterprise BCM framework, policies, standards, governance, and operating model with a roadmap to bank-launch readiness.
• Partner with business owners to identify critical services, perform BIAs, and map dependencies across people, processes, technology, facilities, and third parties.
• Establish RTOs and RPOs with business and tech owners; challenge gaps between objectives and capabilities.
• Set standards for continuity plans and recovery procedures; support owners in developing actionable plans.
• Coordinate BCM with tech disaster recovery, incident response, and crisis management with clear activation criteria and comms.
• Design and lead a risk-based exercise program from tabletop to end-to-end tests; drive remediation tracking and closure.
• Partner with Third-Party Risk Management to assess provider recovery capabilities and concentration risks.
• Embed continuity considerations into new products and changes to technology implementations.
• Establish metrics and reporting for readiness, testing outcomes, gaps, and remediation status.
• Build and grow a BCM team, including hiring and development of analysts.

Skills

Business continuity

Disaster recovery

Regulatory compliance

Executive communication

Leadership

Job description

Mercury is seeking a Business Continuity Management (BCM) Lead to build and lead an enterprise-wide continuity program as we prepare to become a bank. This role sits in Risk and reports to senior leadership, including the CRO, guiding governance, testing, and remediation across Engineering, Operations, Product, and legal/compliance.

The role involves hands-on initial build: leading BIAs, facilitating exercises, and partnering with teams to close gaps, while aligning with bank-launch readiness