BBS Operations Coordinator, Newton

Socket.dev; Newton (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Boston Ballet School’s Newton Studio is seeking a full-time Operations Coordinator to support administration and artistic operations for all Newton programs.

The role handles family-facing customer service, supports faculty needs, and collaborates with leadership across departments to ensure smooth operations.

Based in Newton, you will work Tuesday–Saturday, 11am–7pm, with occasional evenings and weekend work for events.

Qualifications

• Bachelor’s degree in arts management, education, or related field.
• Proficient in Microsoft Office; experience with iClassPro a plus.
• Excellent interpersonal and communication skills in a public-facing environment.
• Ability to lift up to 15–20 pounds.
• Bilingual candidates encouraged to apply.
• Dependable, organized, and capable of working as part of a team.

Responsibilities

• Acts as a primary point of contact for faculty, staff, students, and families during BBS classes.
• Fosters relationships to enroll and retain families and provide ongoing customer support.
• Order/restock office supplies, manage signage, and troubleshoot equipment.
• Open the Newton Studio and coordinate class schedule changes.
• Maintain attendance records and assist with tuition collection.
• Attend team and program meetings and coordinate space reservations.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Team collaboration

Flexibility

Physical stamina

Education

Bachelor’s degree in arts management, education, or related field

Tools

Microsoft Office

iClassPro

Job description

Description

The heart of Boston Ballet is the human experience. Through our living and breathing art, we forge human connections—between artist and attendee, teacher and trainee, friend and newcomer, one's outer and inner self. We believe that the community of employees that makes dance possible is better together when talented individuals with varied life experiences, identities, races, cultures and ideas are welcomed, encouraged, and heard.

The BBS Operations Coordinator is a full-time non-exempt position that provides essential, year-round support to the management of Boston Ballet School’s Newton Studio. This position will provide family-facing customer service, support faculty needs, and oversee both administrative and artistic operations for all programs run out of the Newton location:

• Preparatory / Foundations / Classical Ballet Training
• Adaptive Dance
• Adult Dance
• Summer Dance Program
• Summer Camps

As an integral part of the School’s administration, reports to the Assistant Manager of Operations and works closely with both artistic and administrative leadership teams. The School Operations Coordinator – based out of Boston Ballet School’s Newton Studio – works Tuesday through Saturday, from 11am – 7pm with some additional evening and weekend work required for special events.

RESPONSIBILITIES:

Studio Culture:

• Acts as a primary point of contact for faculty, staff, students, and families during BBS classes, helping to develop and maintain a positive, comfortable environment
• Fosters positive relationships with existing and prospective families, in the interest of enrolling and retaining families
• Provides ongoing customer support; responds to questions and needs by phone, email, and in-person

Studio Operations:

• Guarantees a smooth studio experience for staff and families by ordering/restocking office supplies and marketing materials, maintaining bulletin boards, updating studio signage, and troubleshooting machinery problems (copiers, printers).
• Coordinates class schedule changes as needed, ensuring families and staff are properly informed and posted schedules reflect any changes
• Opens the Newton Studio when needed
• Maintains student attendance records, including attendance book upkeep, recording absences, scheduling make-up classes, and monthly attendance audits
• Assists with the collection and recording of class tuition, administers open adult classes and other related transactions
• Attends weekly BBS team meetings, as a representative of the Newton Studio, and larger Boston Ballet meetings as a representative of Boston Ballet School more broadly
• Assists with the preparation of any School-wide meetings, either in-person or virtually
• Manages Newton Studio space reservations
• Collaborates with other departments regarding IT and facility management

Staff Support:

• Supporting the hiring and training of part-time Studio Administrators
• Meets 1 or 2 times per month with Studio Administrators and coordinates full team training sessions
• Supports part-time Studio Administrators in following up with prospective customers on placement/registration results
• Covers Studio Administrators’ schedules when necessary

Program Support:

Specific support tasks for each program will include, but are not limited to:

• Preparatory / Foundations / Classical Ballet Training: Supports Open Houses, Parent Observation Weeks, Winter/Spring Performances, Bake Sales, and other events as needed; Supports casting announcements and rehearsal/production schedules for performances; Coordinates year-round Wellness Clinics and Physical Therapy appointments; Supports students and faculty in the College Advising Process; Connects students with any internal volunteer opportunities
• Adult Dance: Covers check-in for Adult classes 1-2x per week
• Summer Dance Program: Coordinates daily bussing logistics for residential students by liaising with bussing vendors, residential staff, and the front desk team

Requirements

The successful candidate will be highly organized, proactive, and demonstrate a positive, helpful attitude at all times in order to support the BBS team and maintain smooth operations in a busy work environment. He/she/they will possess excellent communication skills (written and verbal) and be able to manage multiple priorities while maintaining a professional demeanor. Must enjoy working with students and parents in an educational environment.

• Bachelor’s degree in arts management, education, or a related field, or applicable professional work experience
• Proficient in Microsoft Office, experience with iClassPro a plus
• Enthusiastic about arts/dance education and sensitive and caring attitude toward children
• Ability to proactively support and assist various job functions and work as a member of a team
• Dependable, organized, and comfortable serving as an onsite point person.
• Strong situational awareness and ability to manage multiple activities simultaneously.
• Excellent interpersonal and communication skills in a public-facing environment.
• Ability to remain calm and effective in a fast-paced setting.
• Comfortable handling payments and basic recordkeeping.
• Ability to lift up to 15–20 pounds.
• Bilingual candidates are strongly encouraged to apply.

BENEFITS

• BCBS HMO health insurance plan with zero deductible
• BCBS dental insurance with employer providing 100% annual premium for individual coverage
• Flexible Spending Accounts (FSAs) – health and dependent care
• Employer-paid life and disability plans
• Immediate access to 403(b) retirement savings plan featuring both pre-tax and Roth options
• Ability to purchase MBTA passes on a pre-tax, payroll deduction basis up to IRS monthly limit
• Paid time off – holidays, vacation, personal, and sick days
• Free adult dance classes
• Complimentary tickets to select Boston Ballet performances (based on availability)

PAY RATE: $21.00/hour based upon a 35-hour work week

Boston Ballet is an Equal Employment Opportunity Employer