Bay Experience Host - Hospitality & Guest Service Pro

Topgolf; Thornton (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental

Vision

401(k) match

Mental health platform

Job summary

Topgolf in Thornton, CO is seeking a friendly Guest Service Host to welcome guests, take orders, and ensure a memorable experience across bays. You will support bay setup, explain Topgolf technology, and uphold safety standards.

You will collaborate with team members in a fast-paced environment, demonstrate Topgolf values, and help create a welcoming, safe, and enjoyable atmosphere for guests during evenings, weekends, and holidays.

Qualifications

• Previous customer service experience in a hospitality or restaurant setting is preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and under pressure.
• Attention to detail and strong organizational skills.
• Must be of legal age to serve alcohol where required by law.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests to the bays, providing information about Topgolf offerings.
• Take and deliver food and beverage orders to guests in a timely and accurate manner.
• Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
• Assist guests with bay setup and provide instructions on how to use Topgolf technology.
• Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.
• Collaborate with other staff members to create a positive and memorable guest experience.
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
• Comply with safety and health regulations at all times.

Skills

Interpersonal skills

Communication skills

Fast-paced environment

Attention to detail

Organizational skills

Customer service

Alcohol service eligibility

Evenings/weekends/holidays

Job description

Topgolf in Thornton, CO is seeking a friendly Guest Service Host to welcome guests, take orders, and ensure a memorable experience across bays. You will support bay setup, explain Topgolf technology, and uphold safety standards.

You will collaborate with team members in a fast-paced environment, demonstrate Topgolf values, and help create a welcoming, safe, and enjoyable atmosphere for guests during evenings, weekends, and holidays.