Bay Host: Guest Experience & Service

Topgolf; Ashburn, Northern (VA, KY); Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision, 401(k) team-m1

FREE Mental Health Benefits for all

Job summary

Topgolf in Ashburn, VA is seeking a guest services associate to warmly welcome guests, take orders, and maintain bay areas. You will assist with bay setup and explain Topgolf technology, delivering food and beverages accurately and promptly.

The role requires excellent customer service, teamwork, and a commitment to Topgolf's core values. Availability for evenings, weekends, and holidays is required, with opportunities to grow within a dynamic entertainment venue.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and under pressure.
• Attention to detail and strong organizational skills.
• Must be of legal age to serve alcohol where required by law.
• Availability to work evenings, weekends, and holidays.
• Previous customer service experience in a hospitality or restaurant setting is preferred.

Responsibilities

• Greet and welcome guests to the bays, providing information about Topgolf offerings.
• Take and deliver food and beverage orders to guests in a timely and accurate manner.
• Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
• Assist guests with bay setup and provide instructions on how to use Topgolf technology.
• Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.
• Collaborate with other staff members to create a positive and memorable guest experience.
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
• Comply with safety and health regulations at all times.

Skills

Interpersonal skills

Communication skills

Fast-paced work

Attention to detail

Evening/weekend/holiday availability

Hospitality experience preferred

Job description

Topgolf in Ashburn, VA is seeking a guest services associate to warmly welcome guests, take orders, and maintain bay areas. You will assist with bay setup and explain Topgolf technology, delivering food and beverages accurately and promptly.

The role requires excellent customer service, teamwork, and a commitment to Topgolf's core values. Availability for evenings, weekends, and holidays is required, with opportunities to grow within a dynamic entertainment venue.