Bath Warranty Technician

PJ Fitz; Philadelphia (Philadelphia County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

PJ Fitz is seeking a Bath Warranty Technician to support our bath and shower systems field services in the Philadelphia area. You will troubleshoot warranty issues, document findings, and prepare detailed return forms to expedite repairs.

A strong focus on safety and customer service is essential as you collaborate with the Warranty Coordinator on each job. The role involves hands-on repair and installation work using hand and power tools, driving to residences, and occasional weekends.

Qualifications

• 5+ years of experience troubleshooting bath or shower installations.
• Hands-on repair work experience required.
• Must follow safety protocols.

Responsibilities

• Troubleshoot warranty issues and provide solutions.
• Perform repairs and installations using hand and power tools.
• Complete work orders and written estimates for non-warranty work.
• Collect payments and maintain the company vehicle.
• Deliver excellent customer service and communicate with Warranty Coordinator after each job.

Skills

Troubleshooting

Customer service

Safety awareness

Tools

Hand tools

Power tools

Plumbing fittings

Job description

Job description

Job description: Bath Warranty Technician

Job Responsibilities:

A Bath Warranty Technician is responsible for carrying out warranty work on bath and shower systems. Document warranty claim issues, report root cause of issues, and create detailed return forms for efficient repairs. Support market production needs to assist in completing active installations as needed.

• Troubleshoot issue and provide solutions and effect repairs
• Manually carry out repairs with the use of hand and power tools
• Manually carry out installations with the use of hand and power tools
• Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs
• Fill out work orders
• Collect payments
• Maintain company vehicle, ensure regular and timely maintenance
• Deliver the highest level of excellence in customer service
• Maintain regular contact with Warranty Coordinator after each scheduled job

Schedule:

• Monday to Friday
• Weekends as needed

Pay: Hourly rate of $25 an hour plus the potential of a monthly incentive

#PJFITZ2025

Job Requirements:

At least 5 years experience troubleshooting, diagnosing customer concerns with bath or shower installations

Hands on repair work required, install experience,/plumbing experience is a plus

Must follow safety protocols

Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs.

Long periods driving a vehicle

Climbing 6ft ladder

Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, pinching

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance