Bath Installation Lead | Customer-Facing Craftsman

PJ Fitzpatrick, LLC; Raleigh (NC); On-site; USD 27,552 - 41,328; Full time

Job summary

P.J. Fitzpatrick is seeking a Bath Installation Technician to join our exterior and interior home improvement team in Raleigh.

You will review contracts, perform precise pre-construction measures, and ensure adherence to manufacturer guidelines and safety standards. In a customer-facing role, you will communicate with clients and crew, oversee the installation process, collect final payments, and keep work areas clean and compliant with OSHA requirements.

Qualifications

• Review home improvement contracts for accuracy of job specifications and perform complete pre-construction activities, including technical measure
• Function in a customer-facing support role, provides face-to-face, phone and email support to customers, troubleshoots complex customer issues; provides creative solutions to ensure 100% customer satisfaction
• Accurately measure Products, complete Product order, develop labor estimate and specify additional supplies needed for the project
• Communicate with customer and crew to resolve conflicts discovered during measure, installation and service
• Ensure customers understand the installation process and provide answers to customer questions
• Monitor and help the installation of jobs and ensures company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs
• Lift base showers or tubs and crushed marble panels ( must be able to lift over 75lbs)
• Will be on your feet 6-9 hours a day
• Complete services when necessary
• Collect final payments and appropriate documentation from customers upon job completion
• Ensure company vehicle is maintained in a neat, stocked, and clean manner
• Complete OSHA Safety Course
• Show up on time and be ready to work each day
• Responsible for keeping their work area clean

Responsibilities

• Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure
• Function in a customer-facing support role, provides face-to-face, phone and email support to customers, troubleshoots complex customer issues; provides creative solutions to ensure 100% customer satisfaction
• Accurately measure Products, complete Product order, develop labor estimate and specify additional supplies needed for the project
• Communicate with customer and crew to resolve conflicts discovered during measure, installation and service
• Ensure customers understand the installation process and provide answers to customer questions
• Monitor and help the installation of jobs and ensures company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs
• Lift base showers or tubs and crushed marble panels ( must be able to lift over 75lbs)
• Will be on your feet 6-9 hours a day
• Complete services when necessary
• Collect final payments and appropriate documentation from customers upon job completion
• Ensure company vehicle is maintained in a neat, stocked, and clean manner
• Complete OSHA Safety Course
• Show up on time and be ready to work each day

Job description

P.J. Fitzpatrick is seeking a Bath Installation Technician to join our exterior and interior home improvement team in Raleigh.

You will review contracts, perform precise pre-construction measures, and ensure adherence to manufacturer guidelines and safety standards. In a customer-facing role, you will communicate with clients and crew, oversee the installation process, collect final payments, and keep work areas clean and compliant with OSHA requirements.