Lead Bath Installer

P.J. Fitzpatrick, Inc.; Wilmington (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

PTO

Health Insurance

Vision Insurance

Dental Insurance

Job summary

A trusted home remodeling company in Wilmington, NC is seeking a dedicated individual for a customer-facing role involving the installation of bath products. The role includes reviewing contracts, troubleshooting customer issues, and ensuring high-quality installation standards. The ideal candidate must be able to lift heavy materials, maintain a clean work area, and complete OSHA safety training. Benefits include PTO and health insurance, making it a great opportunity for career growth.

Qualifications

• Must complete OSHA Safety Course.
• Ability to lift over 75 lbs and work on feet for long periods.
• Maintain a clean and organized work area.

Responsibilities

• Review contracts for accuracy and perform pre-construction activities.
• Provide face-to-face, phone, and email support to customers.
• Accurately measure products and complete orders.
• Communicate with customers and crew to resolve conflicts.
• Monitor installation jobs to ensure quality standards.
• Lift and move heavy materials as needed.
• Maintain company vehicle and work area.

Skills

Customer service

Safety compliance

Problem solving

Organization

Job description

Overview

P.J. Fitzpatrick is a trusted home remodeling company with decades of experience delivering high-quality exterior and interior home improvement solutions. Specializing in roofing, windows, doors, siding, baths, and gutters, P.J. Fitzpatrick is known for exceptional craftsmanship, reliable service, and a strong commitment to customer satisfaction. With a people-first culture and a focus on growth, the company provides homeowners with dependable solutions while offering team members long-term career opportunities in a supportive, performance-driven environment.

General

Responsible for installing Bath products and setting the pace and tone of each job given to the team, according to the work order, Manufacturer guidelines and quality and safety guidelines. Follow the Company Polices and Procedures and notify Management when needed to retain the integrity of the Company.

You’ll Do

• Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure.
• Function in a customer-facing support role, provides face-to-face, phone and email support to customers, troubleshoots complex customer issues; provides creative solutions to ensure 100% customer satisfaction.
• Accurately measure products, complete product order, develop labor estimate and specify additional supplies needed for the project.
• Communicate with customer and crew to resolve conflicts discovered during measure, installation and service.
• Ensure customers understand the installation process and provide answers to customer questions.
• Monitor and help the installation of jobs and ensure company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs.
• Lift base showers or tubs and crushed marble panels (must be able to lift over 75lbs).
• Will be on your feet 6-9 hours a day.
• Complete services when necessary.
• Collect final payments and appropriate documentation from customers upon job completion.
• Ensure company vehicle is maintained in a neat, stocked, and clean manner.
• Complete OSHA Safety Course.
• Show up on time and be ready to work each day.
• Responsible for keeping their work area clean.

Qualifications and Requirements

• Complete OSHA Safety Course.
• Ability to lift over 75 lbs and work on your feet for long periods (6-9 hours).
• Maintain a clean and organized work area and ensure safety and quality standards are met.

Benefits

• PTO
• Health Insurance
• Vision Insurance
• Dental Insurance