Lead Bath Installer

PJ Fitzpatrick, LLC; Wilmington (NC); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

PTO

Health Insurance

Vision Insurance

Dental Insurance

Job summary

P.J. Fitzpatrick is seeking a dedicated installer to support exterior and interior remodeling projects in Wilmington, NC. You will measure spaces, prepare orders, and help develop labor estimates while ensuring quality and safety in every job.

In this role, you will interact directly with homeowners, coordinate with crew members, and maintain a neat work site. The position requires physical stamina and reliable punctuality.

Qualifications

• Customer-facing support experience and ability to troubleshoot issues.
• Proficiency in taking accurate measurements and creating labor estimates.
• Ability to communicate with customers and crew to resolve issues.
• Commitment to safety and following guidelines.

Responsibilities

• Review home improvement contracts for accuracy and measure.
• Provide face-to-face, phone and email support to customers.
• Accurately measure products, complete orders, and estimate labor.
• Communicate with customers and crew to resolve conflicts.
• Explain the installation process to customers.
• Monitor installations to ensure quality and service.
• Assist with lifting materials up to 75 lbs.
• Maintain a clean, safe work area and vehicle.

Skills

Customer service

Measuring & estimation

Communication

Physical strength

Job description

P.J. Fitzpatrick is a trusted home remodeling company with decades of experience delivering high-quality exterior and interior home improvement solutions. Specializing in roofing, windows, doors, siding, baths, and gutters, P.J. Fitzpatrick is known for exceptional craftsmanship, reliable service, and a strong commitment to customer satisfaction. With a people-first culture and a focus on growth, the company provides homeowners with dependable solutions while offering team members long-term career opportunities in a supportive, performance-driven environment.

General

Responsible for installing Bath products and setting the pace and tone of each job given to the team, according to the work order, Manufacturer guidelines and quality and safety guidelines. Follow the Company Polices and Procedures and notify Management when needed to retain the integrity of the Company.

You\'ll Do

• Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure.
• Function in a customer-facing support role, provides face-to-face, phone and email support to customers, troubleshoots complex customer issues; provides creative solutions to ensure 100% customer satisfaction.
• Accurately measure Products, complete Product order, develop labor estimate and specify additional supplies needed for the project.
• Communicate with customer and crew to resolve conflicts discovered during measure, installation and service.
• Ensure customers understand the installation process and provide answers to customer questions.
• Monitor and help the installation of jobs and ensures company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs.
• Lift base showers or tubs and crushed marble panels ( must be able to lift over 75lbs)
• Will be on your feet 6-9 hours a day
• Complete services when necessary.
• Collect final payments and appropriate documentation from customers upon job completion.
• Ensure company vehicle is maintained in a neat, stocked, and clean manner.
• Complete OSHA Safety Course
• Show up on time and be ready to work each day
• Responsible for keeping their work area clean

Requirements

Benefits

• PTO
• Health Insurance
• Vision Insurance
• Dental Insurance