Batch Operations Technician - Durham NC/Hybrid

STI; Durham (NC); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A government agency in Durham, NC, is seeking a Batch Operations Technician to support daily batch operations for the NC FAST system. This role involves executing and monitoring batch processes, analyzing errors, and collaborating with technology teams. Candidates must be available for shift rotations between evening and morning hours. Strong analytical skills and ability to manage incident resolutions are essential. This position is hybrid, requiring work outside regular business hours.

Qualifications

• Must rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM, and 1 AM to 9 AM).
• Experience in supporting batch operations and monitoring processes.
• Strong analytical skills for identifying and resolving batch processing exceptions.

Responsibilities

• Execute and monitor batch processes.
• Verify batch results across multiple servers.
• Perform first level analysis of data processing exceptions.
• Support the batch monitoring team in analyzing workflows.

Skills

Batch processing and monitoring

Data analysis

Incident management

Job description

Batch Operations Technician
Research Triangle Park, Durham NC 27709/Hybrid
12+ Months

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM). TheNC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.

Responsibilities Include

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and elevate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional Duties Include

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures