Basketball Programs & Operations Lead

The St. James; Springfield (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

The St. James Basketball Programs & Operations Manager will coordinate day-to-day operations for leagues, tournaments, clinics, camps, practices, rentals, and events at The St. James.

You will collaborate with coaches, officials, operators, and partners to deliver a premier guest experience for athletes and families. Responsibilities include staff recruitment and supervision, scheduling, facility/logistics, and on-site management.

Qualifications

• Bachelor’s degree preferred in Sports Management, Business Administration, Recreation, or related field.
• Experience in sports operations, event management, club sports, or administration.
• Strong organizational, communication, and multitasking skills.
• Ability to work nights, weekends, holidays, and flexible hours based on event schedules.
• Experience with LeagueApps, TripleSeat, Tourney Machine, Exposure Basketball, Paycom, or similar operational platforms.
• Strong knowledge of basketball operations, tournament structure, league management, club basketball, and event management preferred.
• Ability to lead multiple projects simultaneously while maintaining attention to detail and customer service standards.
• Experience supervising staff and managing event operations preferred.

Responsibilities

• Oversee daily basketball operations for leagues, tournaments, camps, clinics, club teams, practices, rentals, and special events
• Manage the club basketball side of The St. James, including team operations, scheduling, league participation, tournaments, staffing, and player development support
• Coordinate facility scheduling, court allocations, game-day setup, and event logistics
• Serve as an on-site manager during events, leagues, tournaments, and basketball programming to ensure efficient operations and a high-level guest experience
• Recruit, schedule, train, and supervise part-time employees, interns, coaches, and event staff
• Communicate professionally and in a timely manner with coaches, parents, teams, officials, vendors, and partners regarding schedules, policies, and event operations
• Assist with tournament, league, and club team scheduling, event technology, admissions, and operational support
• Monitor participant and spectator experience to maintain a premier standard of customer service
• Coordinate game-day staffing, officials, scorekeepers, admissions, and facility operations
• Track and maintain basketball equipment inventory and operational needs
• Manage tournament registration, scheduling, seeding, and event execution through Exposure Basketball, Tourney Machine, and related platforms
• Coordinate tournament logistics including staffing plans, admissions, awards, officials, and event schedules
• Assist with league scheduling, standing management, playoff formats, and championship events
• Support post-event evaluations and operational reporting to improve future events
• Ensure all league and tournament operations are executed efficiently and professionally
• Oversee player evaluations, team formation, practice schedules, tournament registration, and season planning
• Coordinate club coaches, team managers, and operational support staff
• Assist with player development initiatives and club programming
• Manage communication with club families regarding schedules, tournaments, policies, and program updates
• Support club team travel, tournament logistics, and operational planning as needed
• Assist with registration management using LeagueApps and other operational systems
• Support event creation and scheduling through TripleSeat and related software platforms
• Manage operational documents including schedules, rules, waivers, staffing plans, and event communications
• Assist with budgeting, invoicing, and operational reporting as needed
• Maintain accurate records for programs, club teams, leagues, tournaments, and events
• Coordinate event communications, schedules, and updates through Tourney Machine, Exposure Basketball, and related platforms
• Assist with vendor, official, and partner coordination for basketball events
• Utilize internal systems to maintain operational organization and reporting

Skills

Organizational skills

Communication

Multitasking

Team leadership

Customer service

Education

Bachelor’s degree in Sports Management / Business / Recreation

Tools

LeagueApps

TripleSeat

Tourney Machine

Exposure Basketball

Paycom

Microsoft Office

Google Workspace

Job description

The St. James Basketball Programs & Operations Manager will coordinate day-to-day operations for leagues, tournaments, clinics, camps, practices, rentals, and events at The St. James.

You will collaborate with coaches, officials, operators, and partners to deliver a premier guest experience for athletes and families. Responsibilities include staff recruitment and supervision, scheduling, facility/logistics, and on-site management.