BAS Support Specialist: HVAC Tech & Customer Advocate

Socket.dev; Ogden (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

On-site work

Career growth opportunities

Job summary

Kelso Building Services seeks a BAS Support Specialist to join our Building Technologies team. This on-site role provides operational support, troubleshooting, service coordination, and admin management for BAS.

You will help customers and internal teams with system navigation and issue resolution. The ideal candidate has 2+ years in HVAC/controls, strong communication, and proficiency across multiple software platforms.

Qualifications

• High school diploma or equivalent required.
• Minimum two years in HVAC, controls, facilities maintenance, technical support, or related field.
• Strong computer skills across multiple software platforms.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Serve as a primary contact for customer inquiries related to BAS and controls.
• Assist customers with system navigation, operational questions, and basic troubleshooting.
• Provide timely updates on open issues, service requests, and support activities.
• Document customer interactions and maintain accurate records in company systems.
• Ensure a professional, positive customer experience in all communications.
• Access and review BAS platforms to assist with diagnostics and system support.
• Verify schedules, equipment statuses, trends, setpoints, and configurations.
• Perform approved remote support within BAS environments.
• Identify potential system issues and communicate recommended actions.
• Support programming and scheduling adjustments as authorized.
• Create and manage service requests originating from customers, technicians, or internal departments.
• Coordinate scheduling between customers, field personnel, and subcontractors.
• Monitor open work orders to ensure timely response and completion.
• Communicate priorities and updates to stakeholders.
• Assist with follow-up to verify issue resolution and satisfaction.
• Maintain records of service activity, troubleshooting efforts, and customer requests.
• Update databases, ticketing platforms, and operational software.
• Generate reports on customer support activities and system performance.
• Ensure documentation complies with procedures and customer requirements.
• Support data organization and retention initiatives.
• Collaborate with controls technicians, project teams, service managers, and account reps.
• Participate in meetings to discuss recurring issues and improvements.
• Contribute ideas to improve workflows, customer experience, and support processes.
• Assist with onboarding and training as needed.

Skills

HVAC knowledge

Controls systems

Technical support

Communication

Organization

Prioritization

Customer focus

Education

High school diploma or equivalent

Tools

Ticketing software

Database tools

Job description

Kelso Building Services seeks a BAS Support Specialist to join our Building Technologies team. This on-site role provides operational support, troubleshooting, service coordination, and admin management for BAS.

You will help customers and internal teams with system navigation and issue resolution. The ideal candidate has 2+ years in HVAC/controls, strong communication, and proficiency across multiple software platforms.