BAS Support Specialist

Socket.dev; Ogden (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

On-site work

Career growth opportunities

Job summary

Kelso Building Services seeks a BAS Support Specialist to join our Building Technologies team. This on-site role provides operational support, troubleshooting, service coordination, and admin management for BAS.

You will help customers and internal teams with system navigation and issue resolution. The ideal candidate has 2+ years in HVAC/controls, strong communication, and proficiency across multiple software platforms.

Qualifications

• High school diploma or equivalent required.
• Minimum two years in HVAC, controls, facilities maintenance, technical support, or related field.
• Strong computer skills across multiple software platforms.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Serve as a primary contact for customer inquiries related to BAS and controls.
• Assist customers with system navigation, operational questions, and basic troubleshooting.
• Provide timely updates on open issues, service requests, and support activities.
• Document customer interactions and maintain accurate records in company systems.
• Ensure a professional, positive customer experience in all communications.
• Access and review BAS platforms to assist with diagnostics and system support.
• Verify schedules, equipment statuses, trends, setpoints, and configurations.
• Perform approved remote support within BAS environments.
• Identify potential system issues and communicate recommended actions.
• Support programming and scheduling adjustments as authorized.
• Create and manage service requests originating from customers, technicians, or internal departments.
• Coordinate scheduling between customers, field personnel, and subcontractors.
• Monitor open work orders to ensure timely response and completion.
• Communicate priorities and updates to stakeholders.
• Assist with follow-up to verify issue resolution and satisfaction.
• Maintain records of service activity, troubleshooting efforts, and customer requests.
• Update databases, ticketing platforms, and operational software.
• Generate reports on customer support activities and system performance.
• Ensure documentation complies with procedures and customer requirements.
• Support data organization and retention initiatives.
• Collaborate with controls technicians, project teams, service managers, and account reps.
• Participate in meetings to discuss recurring issues and improvements.
• Contribute ideas to improve workflows, customer experience, and support processes.
• Assist with onboarding and training as needed.

Skills

HVAC knowledge

Controls systems

Technical support

Communication

Organization

Prioritization

Customer focus

Education

High school diploma or equivalent

Tools

Ticketing software

Database tools

Job description

Kelso Building Services (KBS) provides comprehensive building technology solutions that help customers optimize facility performance, improve equipment reliability, and maximize operational efficiency. Through automation technologies, technical support services, and customer-focused solutions, KBS partners with organizations nationwide to support the day-to-day operation of their building systems.

BAS Support Specialist

Position Summary

Kelso Building Services is seeking a BAS Support Specialist to join our Building Technologies team. This role serves as a key resource for customers and internal teams by providing operational support, troubleshooting assistance, service coordination, and administrative management related to Building Automation Systems (BAS). The ideal candidate enjoys solving technical problems, assisting customers, and working in a fast-paced environment where technology and customer service intersect.

Schedule & Work Environment

• Ability to work flexible schedules as business needs require.
• Some evening, weekend, and holiday availability may be necessary.
• This position is based on-site at our operations facility.

Key Responsibilities

Customer Support & Technical Assistance

• Serve as a primary point of contact for customer inquiries related to building automation and controls systems.
• Assist customers with system navigation, operational questions, and basic troubleshooting.
• Provide timely updates regarding open issues, service requests, and support activities.
• Document customer interactions and maintain accurate records within company systems.
• Ensure a professional and positive customer experience during all communications.

Building Automation Support

• Access and review BAS platforms to assist with operational diagnostics and system support.
• Verify schedules, equipment statuses, trends, setpoints, and system configurations.
• Perform approved remote support functions within customer building automation systems.
• Assist with identifying potential system performance issues and communicating recommended actions.
• Support implementation of customer-requested programming and scheduling adjustments when authorized.

Service Coordination & Dispatch

• Create and manage service requests originating from customers, technicians, or internal departments.
• Coordinate scheduling activities between customers, field personnel, and subcontractors.
• Monitor open work orders to ensure timely response and completion.
• Communicate service priorities and scheduling updates to stakeholders.
• Assist with follow-up efforts to verify issue resolution and customer satisfaction.

System Administration & Documentation

• Maintain accurate records of service activity, troubleshooting efforts, and customer requests.
• Update databases, ticketing platforms, and operational software systems.
• Assist with generating reports related to customer support activities and system performance.
• Ensure documentation complies with company procedures and customer requirements.
• Support data organization and record retention initiatives.

Team Collaboration

• Work closely with controls technicians, project teams, service managers, and account representatives.
• Participate in internal meetings to discuss recurring issues, customer needs, and operational improvements.
• Contribute ideas that improve workflows, customer experience, and support processes.
• Assist with onboarding and training efforts as needed.

Required Qualifications

• High school diploma or equivalent.
• Minimum two years of HVAC, controls, facilities maintenance, technical support, or related experience.
• Strong computer skills with the ability to work across multiple software platforms simultaneously.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Ability to effectively prioritize tasks and manage multiple responsibilities.
• Customer-focused mindset with strong problem-solving capabilities.

Preferred Qualifications

• Experience with Building Automation Systems (BAS), HVAC controls, or facility management technologies.
• Previous customer support, technical support, service coordination, or dispatch experience.
• Familiarity with HVAC operations, energy management systems, or controls platforms.
• Knowledge of work order management and service ticket software.
• Industry certifications related to controls, automation, HVAC, or facilities operations.

Why Join Kelso Building Services?

• Work alongside experienced professionals in the building technologies industry.
• Opportunity to expand your knowledge of automation systems and facility operations.
• Competitive compensation and benefits package.
• Career growth opportunities within a rapidly expanding organization.
• Ongoing technical training and professional development programs.
• Collaborative team environment focused on innovation and customer success.