BAS Field Service Technician – Growth & Flexibility

divcon; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Disability Insurance

Flexible PTO

Field-Based Benefits

Job summary

Divcon, based in Dallas, TX, seeks a Lead Service Technician to provide on-site service, troubleshooting, maintenance, and support for Delta Controls BAS. This role emphasizes hands-on field work and customer service, ensuring systems operate reliably and efficiently.

The Lead Technician will mentor technicians, coordinate with service leadership, and assist with quotes and training opportunities. Travel to local job sites is required, with a focus on quality and customer satisfaction.

Qualifications

• 3+ years experience with Delta Controls or similar BAS platforms (Tridium Niagara, Schneider, Siemens, Johnson Controls).
• Advanced understanding of HVAC equipment, control devices, and BAS field wiring.
• Advanced networking knowledge (IP addressing, BACnet, MSTP).
• Ability to read wiring diagrams, control drawings, and point lists.

Responsibilities

• Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices.
• Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.
• Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
• Perform firmware updates, configuration changes, and minor programming adjustments as directed.
• Conduct scheduled preventative maintenance, system inspections, and health checks.
• Identify failing or at-risk components and recommend corrective actions.
• Assist with system optimization to improve performance, reliability, and energy efficiency.
• Serve as Divcon's on-site representative, maintaining a professional and customer-focused approach at all times.
• Clearly explain system issues, findings, and corrective actions to customers in non-technical terms.
• Coordinate with customers regarding access, scheduling, and service completion.
• Accurately document service activities, findings, and resolutions in Divcon's service management system.
• Record parts usage, system changes, and follow-up recommendations.
• Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
• Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.
• Support handoff between project completion and ongoing service contracts.
• Participate in knowledge sharing and continuous improvement initiatives.
• Coordinate best practices, training and support for all technicians assigned to the Lead Service Technician team.
• Suggest training courses (both external and internal) to leadership team for technicians.
• Assist office team in quoting new service work opportunities

Skills

Delta Controls experience

HVAC knowledge

Field troubleshooting

Customer communication

Leadership

Documentation

Job description

Divcon, based in Dallas, TX, seeks a Lead Service Technician to provide on-site service, troubleshooting, maintenance, and support for Delta Controls BAS. This role emphasizes hands-on field work and customer service, ensuring systems operate reliably and efficiently.

The Lead Technician will mentor technicians, coordinate with service leadership, and assist with quotes and training opportunities. Travel to local job sites is required, with a focus on quality and customer satisfaction.