Lead HVAC BAS Field Service Technician

Divcon Controls; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Growth opportunities

Medical, Dental, and Vision Insurance

401K with Employer Match

Disability Coverage

Flexible PTO

Field-Based Employee Benefits

Job summary

Divcon Controls, based in Dallas, TX, is seeking a Lead Service Technician to provide on-site service, troubleshooting, and maintenance for Delta Controls BAS. You will lead technicians, support field deployments, and ensure customer systems run reliably and efficiently.

The role requires hands-on problem solving, strong communication with customers, and the ability to document findings and actions clearly. Travel locally, mentor teammates, and coordinate with engineering for complex issues.

Qualifications

• 3+ Years experience with Delta Controls (preferred) or similar BAS platforms (Tridium Niagara, Schneider, Siemens, Johnson Controls).
• Advanced understanding of HVAC equipment, control devices, and BAS field wiring.
• Advanced networking knowledge (IP addressing, BACnet, MSTP).
• Ability to read wiring diagrams, control drawings, and point lists.
• Strong troubleshooting skills and mechanical/electrical aptitude.
• Excellent communication skills and ability to interact professionally with customers.
• Strong attention to detail, organization, and documentation accuracy.
• Valid driver’s license and ability to travel locally.
• Experience with remote monitoring platforms or service desk support environment
• Previous experience performing corrective service or field diagnostics for BAS/HVAC systems.
• Strong leadership skills with the ability to motivate, develop, and hold team members accountable.
• Strong training and coaching skills with the ability to effectively develop employees and support continuous learning

Responsibilities

• Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices.
• Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.
• Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
• Perform firmware updates, configuration changes, and minor programming adjustments as directed.
• Conduct scheduled preventative maintenance, system inspections, and health checks.
• Identify failing or at-risk components and recommend corrective actions.
• Assist with system optimization to improve performance, reliability, and energy efficiency.
• Serve as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times.
• Clearly explain system issues, findings, and corrective actions to customers in non-technical terms.
• Coordinate with customers regarding access, scheduling, and service completion.
• Accurately document service activities, findings, and resolutions in Divcon’s service management system.
• Record parts usage, system changes, and follow-up recommendations.
• Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
• Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.
• Support handoff between project completion and ongoing service contracts.
• Participate in knowledge sharing and continuous improvement initiatives.
• Coordinate best practices, training and support for all technicians assigned to the Lead Service Technician team.
• Suggest training courses (both external and internal) to leadership team for technicians.
• Assist office team in quoting new service work opportunities

Skills

Delta Controls

HVAC/BAS knowledge

Networking basics

Wiring diagrams reading

Troubleshooting

Customer communication

Documentation accuracy

Travel readiness

Leadership skills

Coaching & development

Remote monitoring experience

Job description

Divcon Controls, based in Dallas, TX, is seeking a Lead Service Technician to provide on-site service, troubleshooting, and maintenance for Delta Controls BAS. You will lead technicians, support field deployments, and ensure customer systems run reliably and efficiently.

The role requires hands-on problem solving, strong communication with customers, and the ability to document findings and actions clearly. Travel locally, mentor teammates, and coordinate with engineering for complex issues.